Achievement Tracks

Remote Voice System Administration Training

Are you in need of Vocera Voice system administration training, but unable to attend Vocera classroom training?

Vocera is bringing it to you! Voice System Administration Achievement Track - Phase 1 is now available! Content in this learning path will provide you with the same content taught in day one of our two-day System Administration for Voice classroom course.

Benefits include:

  • Students gain the confidence to run your Vocera System
  • Online training provides convenience, flexibility, and self-paced learning
  • Staff spends more time maintaining and improving the Vocera System, and less time resolving system issues
  • Trained staff maximizes the return on your Vocera investment
  • Eliminate travel costs and time out of office

This course is accessible via the Vocera Learning Center. Support Portal users may access the Learning Path through the portal. Contact vocera_university@vocera.com for more information on how to access this training.

 

System Administrator

Vocera highly recommends each organization have a Vocera System Administrator to proactively and consistently gauge the health of your Vocera System. The Achievement Track provides a recommended learning path that provides System Administrators with a solid foundation to manage your organization’s investment.
  • Vocera Analytics

    Vocera Analytics 1.0 is the newest reporting offering from Vocera. Analytics replaces Vocera Report Server, Vocera Messaging Platform Reporting, and Engage Reporting solutions and delivers a full set of analytics and reporting tools based on data from Vocera systems. Vocera Analytics is a monitoring and diagnostic tool that provides visibility to all traffic that goes through the Vocera Platform. Analytics offers a broad selection of intuitive dashboards and reports that enable clinical and IT users to quickly find the information they need to improve operational and clinical efficiencies.

    • See all communications events in a single location with voice analytics and interruption statistics.
    • Monitor the sources of interruptions to drive continuous improvement with a choice of different dashboards.
    • See detailed listings of communication activity events and workflows through various report types.
    • Track usage trends for all Vocera software and traffic from clinical and operational systems integrated with the Vocera Platform.
    Read More ›
  • System Administration for Voice

    In this two-day course, students receive a comprehensive overview of the Vocera Communications System, including the system architecture and its key features, with details on how to administer, maintain, and optimize the Vocera System for maximum results.

    • Maximize the capability of the Vocera Administration console with defaults and preferences.
    • Create user profiles, groups, departments, and address book entries.
    • Configure Active Directory integration.
    • Define and build groups, call flows, and permissions.
    • Unleash the power of the Vocera Report Server software
    • Overview of Vocera Staff Assignment, which is used to assign staff members to healthcare units or role-based groups
    • Create scheduled reports to run automatically at any time and at any interval, with options to email reports to one or more individuals based on your criteria
    Read More ›
  • Technical Training for Voice

    Students learn to configure Active Directory integration with the Vocera Admin console allowing for easier management of user credentials. They gain knowledge of wireless and wired network infrastructure planning and configuration, and SIP telephony integration to confidently maintain your organization’s investment.

    • Installation and troubleshooting Vocera Server software and service packs
    • Implementation of badge profiles, using configuration menus and troubleshooting errors
    • Configure paging and customer dialing sequences
    • Navigation of IVR trees and use of Vocera extensions
    • Learn the features of high availability architecture
    • Review behavior call flows and learn how to configure telephony arrays
    Read More ›
  • Vocera Collaboration Suite for Administrators

    In this one-day course, students learn how to setup and maintain the Vocera® Messaging Platform (VMP). Students will be provided hands-on training for an interactive learning experience.

    • Creating Alerts, Alert templates, and Chat sessions in VMP Administrator
    • Working with the VMP Enterprise Manager and VMP Administrator
    • Synchronizing with Active Directory users and contacts
    • User rights, console and device access
    • Creating and using On-Call and Escalation Distribution Lists
    Read More ›

IT Engineer

To keep your system running at its best, Vocera we recommends the following learning path for PBX Administrator’s, Network Engineers and Wireless Engineers. This curriculum is designed to train students on how to build and maintain your system’s infrastructure.
  • Technical Training for Voice

    Students learn to configure Active Directory integration with the Vocera Admin console allowing for easier management of user credentials. They gain knowledge of wireless and wired network infrastructure planning and configuration, and SIP telephony integration to confidently maintain your organization’s investment.

    • Installation and troubleshooting Vocera Server software and service packs
    • Implementation of badge profiles, using configuration menus and troubleshooting errors
    • Configure paging and customer dialing sequences
    • Navigation of IVR trees and use of Vocera extensions
    • Learn the features of high availability architecture
    • Review behavior call flows and learn how to configure telephony arrays
    Read More ›
  • Speech Recognition Best Practices

    When speech recognition accuracy is hampered, it renders the use of Vocera less effective and can generate dissatisfaction and frustration among the user community. This half-day course covers the tools, tips, and best practices of troubleshooting and improving speech recognition accuracy to reduce dissatisfaction and increase user adoption.

    • Learn about Speech Reports and how they
      can assist in troubleshooting speech errors
    • The differences between Alternate Spoken
      Names and Custom Dictionary
    • Fundamentals of Speech Recognition
    • Learn how to train the Genie
    Read More ›

Clinical Educator

Clinical educators are often the first line of support for staff and co-workers. The following courses give clinical leaders a deeper understanding of the Vocera system so they can provide better support at your facility.
  • Speech Recognition Best Practices

    When speech recognition accuracy is hampered, it renders the use of Vocera less effective and can generate dissatisfaction and frustration among the user community. This half-day course covers the tools, tips, and best practices of troubleshooting and improving speech recognition accuracy to reduce dissatisfaction and increase user adoption.

    • Learn about Speech Reports and how they
      can assist in troubleshooting speech errors
    • The differences between Alternate Spoken
      Names and Custom Dictionary
    • Fundamentals of Speech Recognition
    • Learn how to train the Genie
    Read More ›
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