Retail stores face unique challenges, trying to serve customers in the front of store while managing inventory and resources in the back. With Vocera, retailers have the ability to connect with co-workers in other parts of the store, creating a seamless and attentive customer experience.
In this competitive retail environment, customer service is key to repeat business and customer loyalty. With Vocera retail customers can provide a seamless customer experience as employees can instantly communicate with each other to check inventory, find available dressing rooms, and do price checks all without leaving the customer’s side.
With Vocera, retail team members can remain in their areas of coverage while instantly communicating with their colleagues in any part of the store. Connect with a specific employee or send a broadcast message to a group such as security or opening/closing shifts.