Webinar: Communication and Conflict

Clinical communication takes place in the context of a specific patient journey, as well as in the context of a specific task to be completed or human interaction. This webinar from the Experience Innovation Network, part of Vocera, looks more closely at one component of our recent clinical communication research: situational awareness. Chris DeRienzo, MD, MPP, Chief Quality Officer, Mission Health, shares his framework for communicating with patients and training his peers to communicate clearly and with empathy through the most difficult circumstances, from delivering a difficult diagnosis to navigating conflict with peers. 

Complete the form below to view the webinar recording.

Dr. DeRienzo also shares his experience in a recent report from the Experience Innovation Network, called Clinical Communication DeconstructedA framework for successful, human-centered clinical communication.

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Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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