Vocera Pre-Arrival Communication

Engage patients prior to arrival to reduce no shows and ensure compliance with instructions

Vocera Pre-Arrival Communication provides the right information to patients at the right time, empowering them to prepare for a procedure or hospital stay. This timely communication and education helps ease patient fears, simplifies the pre-arrival process, and improves the healthcare experience. Organizations benefit by decreasing no-shows and last-minute cancellations, and increasing throughput, engagement and satisfaction.

Vocera Care Experience Solution Brief

With Vocera Pre-Arrival Communication, hospitals can send automatic reminders to patients and family members for critical preparation steps, such as dietary restrictions, drug complications, checklists, and logistical information, prior to hospital admission.

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Pre-Arrival Communication Sets Expectations and Improves Patient Experience, Workflow, and Clinical Outcomes

Mount Sinai Health System reduced no-show rates from 40% to 15% and poor prep rates from 15% to 4.7%, leading to a combined total increase in case volume of 800 cases following implementation of a patient navigation program. Read this whitepaper to learn more about the program and how they achieved these results.

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Key Features:
automatic reminders

Automatic Reminders for Patients

Prior to a procedure or test, send just-in-time reminders to patients and family members about critical preparation steps, such as dietary restrictions, drug complications, what-to-bring checklists, parking instructions, and more, directly from your iOS application.

Ensure Patient Understanding

Assign educational videos, materials, and payment policies to the patient for review prior to the scheduled appointment to ensure there are no surprises on the day of the visit.

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Monitor & Analyze

Monitor patient engagement and comprehension through questionnaires to gauge the patient’s preparedness, and trigger alerts to the pre-admission team if patient is at-risk for cancellation. Analyze cancellation rates and causes to proactively address patient obstacles and identify areas for improvement.

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