Vocera’s Two-Way EHR Integration Improves Patient Flow and Staff Satisfaction at Santa Clara Valley Medical Center

Wednesday, October 14, 2015

SAN JOSE, Calif., Oct. 14, 2015 (GLOBE NEWSWIRE) -- Vocera Communications (NYSE:VCRA), the leading mobile healthcare communications company, announced today that Santa Clara Valley Medical Center  (SCVMC) has significantly improved care team efficiency, patient flow and staff satisfaction using a two-way integration between Vocera’s hands-free communication technology and the hospital’s electronic health record (EHR) system, Epic.

SCVMC management has reported that its environmental services (EVS) team achieved a 50 percent improvement in bed turnover rates from discharge to the time the room is ready for the next patient. This has resulted in decreased patient wait times in the emergency room and increased patient satisfaction. Faster turnaround times have also positively impacted hospital revenue.

“Vocera’s technology is fast and easy for our staff to use, and has provided us with noticeable results,” said Poonam Erry, manager of environmental services at SCVMC. “The change in our response times to environmental service requests has been significant, and ultimately allows us to better serve our patients.”

This innovative two-way integration leverages Vocera’s powerful voice-recognition and workflow capabilities by allowing housekeeping staff to use voice commands via their Vocera wireless devices to respond to messages from Epic and update the status of room cleaning requests and bed availability in Epic in real-time. This instant information exchange saves steps by reducing the need for staff to manually login and switch between applications or devices. In addition, the integrated systems provide visibility into time-based data for better quality, performance and patient flow management. 

"It’s always exciting and rewarding to see organizations like Santa Clara Valley Medical Center using Vocera technology to improve the patient and staff experience,” said Gautam M Shah, vice president of product management at Vocera. “Our platform’s robust, two-way integrations with EHRs and more than 70 other clinical systems continue to accelerate improvements in efficiency and healthcare delivery. I look forward to many more stories like this one."

About Santa Clara Valley Medical Center
Santa Clara Valley Medical Center (SCVMC) is a 574-bed acute-care teaching hospital affiliated with Stanford Medical School and Stanford Hospital and research institution. While SCVMC is a public hospital, its state-of-the-art facilities also attract privately insured citizens. As a safety net hospital and one of the busiest health facilities in the region, SCVMC cares for more than 25,000 hospitalized patients and provides over 800,000 outpatient and emergency visits annually. Widely regarded as one of the finest public hospitals in the nation, SCVMC is the only medical center in the county with a 100 percent open door policy that guarantees everyone access to care, regardless of ability to pay.

About Vocera
Vocera Communications, Inc. is the leading healthcare communications company. Vocera provides enterprise-class communication solutions that help care teams collaborate more efficiently by delivering the right information, to the right person, on the right device, at the right time, anywhere. Vocera solutions are installed in more than 2,100 organizations worldwide, improving quality, efficiency, safety and outcomes. Via the company's research collaborative, the Experience Innovation Network, Vocera also drives thought leadership for the healthcare industry and new standards in care delivery to elevate patient, family, nurse and physician experiences. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions.


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Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

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The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

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