Vocera Webinar to Explore What it Takes to Be a Next-Gen CXO

First CXO in Healthcare to Discuss Research Findings by the Experience Innovation Network
Monday, June 12, 2017
SAN JOSE, Calif.

SAN JOSE, Calif.--(BUSINESS WIRE)-- Bridget Duffy, MD, the first chief experience officer (CXO) in healthcare and the chief medical officer of Vocera Communications, Inc. (NYSE:VCRA), will co-host a webinar on transformational experience leadership with Rick Evans, MA, SVP and CXO at New York-Presbyterian Hospital, on Tuesday, June 13, at 1 p.m. ET. These two experience leaders will discuss the latest research report by the Experience Innovation Network, part of Vocera. The network is an international group of healthcare leaders focused on researching, co-designing and disseminating innovative solutions that help restore humanity in healthcare while improving quality of care, safety and efficiency.

In May 2017, the Experience Innovation Network released its third research report on the growing and evolving role of the CXO in healthcare. Evans and Duffy will discuss key findings from the report, which includes insights from more than 200 experience leaders across the United States and Canada. Based on first-hand experiences and stories from the frontlines of hospitals and health systems, they will also explore what it takes to build transformational leadership.

“I only see experience becoming more important,” said Evans. “It’s like quality—you’re never done. It’s new for every patient. It puts an imperative on experience leaders to be savvy in other realms like operations, finance and IT. We must be able to engage in the larger strategy and get integrated. Otherwise, you’re frosting, not cake.”

The complimentary webinar will provide new perspectives gained through this research, identify strategic areas to consider for the future, and offer answers to the following questions:

  • Alignment – What is the next frontier for experience leaders in breaking down silos?
  • Accountability – How can leaders inspire a greater sense of ownership by all team members?
  • Engagement – Why do we need to address care team burnout and engage more physicians to lead?
  • Patient Voices – How can we involve patients and families more effectively in co-designing innovations?

Find out on this online discussion how experience leaders are strategically breaking down barriers to infuse a focus on human experience into every aspect of healthcare.

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,400 hospitals and health systems around the world have selected our solutions for care teams to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 120 clinical systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Amendola Communications
Tara Stultz, 440-225-9595
tstultz@acmarketingpr.com

Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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