Vocera Unveils Key Secure Messaging Platform Enhancements

Tuesday, August 27, 2013
Solution Upgrades Significantly Increase Mobile Communication Usability and Impact

SAN JOSE, Calif., Aug. 27, 2013 /PRNewswire/ -- Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical environments in healthcare, hospitality, energy, retail and other mobile work environments, today announced significant enhancements to its secure messaging platform. Already industry recognized for delivering reliable, HIPAA-compliant critical pages, text messages, alarms and alerts, the new Vocera Messaging features ensure unparalleled mobile workflow efficiency that legacy communication structures cannot provide.

A 2013 Ponemon Institute study reported that pagers and outdated technologies are costing U.S. hospitals $8.3 billion annually in decreased clinician productivity and increased patient discharge time. Vocera Messaging eliminates this communication uncertainty and inefficiency by securely sending and receiving important messages from smartphones, including: iPhone®, iPad®, BlackBerry® and Android™, a web-based console, or through integrated third-party clinical systems.

Key Vocera Messaging improvements include:

  • On-Call Scheduling—allows system administrators to modify and communicate automatically both full and partial shift schedules and "on call" status to clinicians using smartphones.
  • Improved Smartphone Clients—expands accessibility to iPad clients while improving usability for all smartphone users through customized alert tones, a Do Not Disturb mode and subsequent override function, as well as support for user profiles and photos.
  • Improved Web Console—simplifies navigation for physicians and nurses while allowing users to receive alerts on their smartphone or Vocera Communication Badge.
  • Server Enhancements— allows users to page entire Vocera group distribution lists and integrates Vocera Messaging, Vocera Voice and email functions.

"The secure delivery of critical alerts is a chief concern for hospitals as they adapt to physicians' and nurses' evolving use of mobile devices," said Chris Buckley, vice president, product management of Vocera. "Our newly released capabilities not only ensure additional integration and a more user friendly experience for hospital staff, but guarantee ease of mind for system administrators."

"Holzer Health System has been relying on Vocera to make our delivery of care a seamless one both inside and outside of the hospital, regardless of the communication device," said Kevin Waller, director of communications for Holzer Health System. "We are extremely pleased to see these new enhancements in this latest version of the messaging solution. It's obvious that Vocera listens to its customers because the latest features incorporate our feedback and requirements, which in turn, enable us to provide better care to our patients."

To see how Holzer has implemented Vocera to improve patient care, view this short video: Holzer Health System Implements Vocera solutions.

For more information about Vocera Messaging solutions, please visit: https://www.vocera.com/messaging.

About Vocera
Vocera empowers integrated, intelligent communication for mission-critical environments in healthcare, hospitality, energy, retail and other mobile work environments. One of the fastest growing mobile technology companies, Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Exclusively endorsed by the American Hospital Association, Vocera® Voice Communication, Secure Messaging, and Patient Experience solutions are installed in more than 1,000 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.

Media Contacts:
Pam Goncalves

Thea Lavin
Schwartz MSL

Related Link:

Video with caption: "Holzer Health System staff explains how Vocera solutions help them focus on patient-centered care." Video available at: https://www.youtube.com/watch?v=NHF4-4miYMk


Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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