Findings reveal the need for more executive collaboration and cross-team engagement
Tuesday, May 2, 2017
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--
Vocera
Communications, Inc. (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that its research
collaborative, the Experience Innovation Network, has released findings
from its 2017 Leading Experience Transformation Report. More than 200
healthcare experience leaders in the United States and Canada
participated in this third annual research study, titled “Experience
Beyond Boundaries: The Next-Generation CXO.”
According to the report, experience improvement continues to be a top
strategic priority, with half of the participants reporting directly to
their organization’s chief executive officer (CEO) or health system
president. Based on previous research findings, this reporting structure
is important because experience leaders have continuously indicated that
engagement with the CEO is critical to their success. This year’s report
shows an increased need for additional key relationships with executive
physicians, nursing leaders, and other C-suite members. In the 2016
report, only 25 percent of survey respondents viewed their relationships
with non-clinical C-suite leaders as essential. This year, 34 percent
said these relationships were critical.
“CXOs and other leaders are recognizing the importance of aligning
experience strategies with not only quality and safety, but also with
IT, human resources, marketing and finance to drive transformations in
healthcare,” said Liz Boehm, research director at Vocera and the
Experience Innovation Network. “At their best, experience leaders are a
unifying force that will shape the future of caring and elevate patient,
family and staff well-being.”
The 2017 report puts forth a new definition for the optimal human
experience in healthcare: Respectful, empathetic interactions that
connect people to purpose, build trust, and ease suffering for all
involved in healthcare—patients, families and care team members.
To achieve this end, respondents said their top three improvement
priorities for the year include strengthening experience culture,
increasing patient satisfaction scores, and improving physician and
staff well-being. As in years past, experience leaders cited
accountability as their number one challenge to making improvements.
Related categories “sustaining changes” and “driving cultural change”
also received top billing as challenges for change.
“Healthcare leaders making sustainable improvements are the ones
addressing both staff and patient well-being as the key to driving
organizational improvements. They are breaking down barriers between
care settings, technologies, and organizational silos to support
exceptional patient care and ensure that a commitment to human
experience remains a top strategic priority,” said Bridget Duffy, MD,
chief medical officer of Vocera, and co-founder of the Experience
Innovation Network.
The complete 2017 report will be released at the 12th semi-annual
CXO Roundtable, May 3-4, 2017, hosted by the Experience Innovation
Network, part of Vocera. This international group of industry thought
leaders focuses on putting the science behind the experience of care and
discovering innovative processes and technologies that meet the
Quadruple Aim of improving population health, elevating patient-centered
care, and reducing costs while restoring joy to the practice of
medicine. To dive deeper into the research findings, download
the report via this link.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,400
hospitals and health systems around the world have selected our
solutions for care teams to text securely using smartphones or make
calls with our hands-free, wearable Vocera Badge. Interoperability
between our platform and more than 120 clinical systems helps reduce
alarm fatigue, speed up staff response times, and improve patient care,
safety and experience. In addition to healthcare, Vocera is at home in
luxury hotels, nuclear facilities, libraries, retail stores and more.
Vocera makes a difference in any industry where workers are on the move
and need to connect instantly with team members and access resources or
information quickly. Learn more at www.vocera.com,
and follow @VoceraComm on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera®
is a trademark of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.
Amendola Communications for Vocera
Tara Stultz, 440-225-9595
tstultz@acmarketingpr.com
