Vocera Named KLAS Leader in the Wireless Communication Category Second Year in a Row
The company wins top honor again thanks to high customer scores in wireless communication
SAN JOSE, Calif., August 7, 2014 -- Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that the Vocera badge has received the KLAS Category Leader award for its wireless communications solutions sold into the healthcare market. A full listing of the award winners in various categories can be found in the recently released "2014 Best in KLAS: Medical Equipment and Infrastructure" report.
KLAS is a leading global research firm that works with thousands of healthcare clinicians and executives to gather data on software, services, medical equipment and infrastructure systems. On an annual basis, KLAS selects Category Leader vendors based on customer rankings of sales, implementation, training, functionality, services, support, overall satisfaction and strategic impact.
"To be named the KLAS leader for wireless communications for the second consecutive year is an important honor because it is based on candid feedback from our customers," said Brent Lang, president and CEO of Vocera. "This win reinforces our commitment to developing industry-leading solutions that improve communication, patient experience and staff workflow in mission-critical environments. We want to thank our customers and our staff for helping to make us a leader in the space over the past 14 years."
A summary of key performance rankings and customer commentary is available in the July 2014 KLAS Wireless Communications Promotional Report for Vocera and include the following selected comments (which may not represent the whole of provider sentiment related to this product or service).
"We can use the badges to communicate directly with the nurses. We don't have to run around and look for the nurses. We can have a conversation on and off the unit, so the badges are a time-saver. The badges are great for communicating one-on-one or with a group." -January 2014 Nurse
Ease of Use
"Our employees use the badges extensively. The badges are very accurate and easy to use. They work day in and day out, and they meet our expectations. They have excellent tracking capabilities and all of the functionality that we require. They also provide call alerts, which are quite useful for our nurses and patients." -January 2014 Director
Service and Support
"Vocera is a solid company to work with. They provide solid, reliable technology. They know the use that their products are going to get, and they make sure that the products are designed to last and to benefit the customer. Their support line is very helpful, and I really like that I get a person on the line when I call them and not just the runaround. That really makes a huge difference." -November 2013 Director
For more-detailed information on each vendor's performance, visit KLAS online at http://www.klasresearch.com/klasreports/bestinklas to see the "2014 Best in KLAS: Medical Equipment and Infrastructure" report. The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction with the Vocera Communication and Care Experience solutions. Vocera provides technology innovations and thought leadership that humanize healthcare for patients, families and care teams and improve customer experience in more than 1,200 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Tennessee, Canada, India, Dubai and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust
The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital
We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust
Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.