SAN JOSE, Calif.--(BUSINESS WIRE)--Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that its Experience Innovation Network has co-designed a new aim within its membership to drive global sustainable change across healthcare. For more than seven years, the Vocera Experience Innovation Network and its members have changed the dialogue in the industry by putting science behind the human experience and restoring human connections to healthcare. This fall network members, patients, clinician leaders, hospital executives, military representatives, and select partners began outlining the ideal standards for a future of caring.
“It’s time to reimagine the healthcare experience and go in a bold new direction that enables the intersection of humanity and technology,” said Bridget Duffy, MD, Chief Medical Officer of Vocera and co-founder of the Experience Innovation Network. “To heal healthcare we envision a connected, healing ecosystem of people, processes and technology that fosters respectful, empathetic interactions, builds trust, eases suffering, and restores the human connection.”
Driving this movement, the Vocera Experience Innovation Network established multi-disciplinary councils with the intent of advancing three key aims. The Metrics for Humanity Council is set to identify measurements that make human experience and connection part of the standard dashboards for healthcare decision-making. The Humanity and Technology Council is defining standards to help organizations ensure every technology deployed optimizes human capacity and connections among patients, families, and care team members. The Human-Centered Leadership Council is designing the cultural infrastructure that nurtures leaders at every level and empowers them to make human-centered decisions.
These councils will include patients and families as equal partners with clinicians and healthcare executives. The councils will also tap into the resources of the National Taskforce for Humanity in Healthcare, which Dr. Duffy launched with two physician peers, William Maples, MD, president and CEO of The Institute for Healthcare Excellence, and Ronald Paulus, MD, MBA, CEO of Mission Health, to explore the crisis of burnout and change the dialogue around clinician well-being.
Additionally, the Vocera Experience Innovation Network is partnering with Chip Conley, MBA, founder of the Modern Elder Academy and author of “Wisdom@Work: The Making of a Modern Elder.” Conley started the academy in 2018 to help people reframe and repurpose their lifetime of experiences so they can add greater good to the world. He is collaborating with the network to create an academy cohort specifically for healthcare professionals to mentor the next generation of industry leaders.
“Human-connection is vital to the well-being of patients, families and care teams,” said Shannon Connor Phillips, MD, MPH, Chief Patient Experience Officer at Intermountain Healthcare. Dr. Phillips is a network member and a key leader of the Human-Centered Leadership Council. “People thrive when they are supported by a culture of compassion and respect. I am excited to be part of this global movement to help restore humanity to healthcare and drive meaningful and sustainable change.”
The Vocera Experience Innovation Network will manage, monitor and measure the impact of each council’s work. Initial outputs expected include profiles in excellence, new benchmarks for organizational success, a proposed pathway for healthcare change agents, and a podcast.
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, have selected our solutions for team members to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 140 clinical and operational systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.
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Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust
The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital
We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust
Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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