Vocera Improves Clinical Workflows at a North Carolina Hospital

Technology helps enhance surveillance monitoring and patient experience
Wednesday, December 12, 2018
SAN JOSE, Calif.

SAN JOSE, Calif.--(BUSINESS WIRE)--Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that Wake Forest Baptist Health deployed Vocera technology at a second hospital, Wake Forest Baptist Health Davie Medical Center, to improve clinical workflows, enhance patient surveillance, and elevate patient and staff experience.

In response to The Joint Commission Sentinel Event Alert on the safe use of opioids in hospitals, Wake Forest Baptist Medical Center initiated surveillance monitoring as the standard for most patients.

Integration between the hospital’s patient monitors and the Vocera system was critical to the surveillance program. This interoperability enabled direct and contextual notifications to be sent to the patient’s nurse when vital signs cross alarm thresholds for specified duration, which triggers timely patient assessment and treatment if indicated. Alarm thresholds and durations are set to help reduce alarm fatigue. Alarm notifications sent directly to a care team member, rather than incessantly sounding in a patient’s room, help create a quieter, more healing environment.

Interoperability is a key component of the communication strategy at Wake Forest Baptist Health. Davie Medical Center is integrating the Vocera solution with the hospital’s nurse call systems and patient monitors. Using staff assignments and intelligent workflow design, the Vocera software prioritizes alerts from these systems and sends contextual notifications to clinicians via their preferred mobile devices. The Vocera software can integrate with more than 150 clinical and operational systems, helping improve patient care, safety and experience.

“It’s exciting to see how Wake Forest is expanding Vocera technology to transform care and improve both patient and staff experiences,” said Brent Lang, president and CEO of Vocera. “It is a great example of how intelligent integrations can help build real-time health systems.”

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, have selected our solutions for team members to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 150 clinical and operational systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.

Vocera  ®  and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Shanna Hearon
Vocera Communications, Inc.

Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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