Communication System Enables Luxury Hotels to Increase Guest Loyalty and Achieve Top Industry Accolades
SAN JOSE, Calif. - June 23, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that it will showcase its communication system at this year's Hospitality Industry Technology Exposition & Conference (HITEC). HITEC 2014 will be held June 23-26 in Los Angeles, California. The Vocera Communication System, which includes intelligent software and wearable, voice-controlled, Vocera Badges and smartphone applications, is used in hotels around the world to facilitate team communication to anticipate and fulfill guest needs. Customers using the Vocera system have reported increased guest satisfaction scores, including first or second place TripAdvisor rankings.
Trump International Hotel & Tower Toronto, a leading North American luxury hotel, implemented Vocera shortly before its opening in 2012. The hotel selected Vocera for its sleek presentation and ability to provide instantaneous communication across the 261-room property. Using Vocera, team members can instantly and discreetly communicate with one another by simply saying the name or department of the person they wish to reach. Vocera empowers the property to provide guests with extraordinary levels of service, earning the hotel prestigious Forbes Five-Star ratings. Additionally, by deploying Vocera, the Trump Tower has dramatically increased productivity as team members are able to quickly respond to guest requests. To learn more about this successful Vocera deployment and benefits achieved, view this video.
"Vocera has played a critical role in the success of the hotel by allowing us to personalize the guest experience on every front," said Mickael Damelincourt, general manager of the Trump International Hotel & Tower Toronto. "This technology enables us to provide the highest level of customer service, allowing us to build brand loyalty with our guests while improving staff productivity and efficiency."
Vocera is used by all Trump Toronto service teams to provide a seamless guest experience. For example, a bellman providing room orientation for an arriving guest might notice that the guest has a bottle of wine in hand. Using the Vocera system, the bellman can ask the guest if he/she would like a bucket of ice while discreetly broadcasting the request to the rest of the team. Another bellman can then coordinate the delivery of the ice to the room, and have it waiting by the time the guest walks through the door.
"We are honored to support top hospitality brands such as Trump Toronto as they continually seek to create the ultimate luxury experience," said Rich Baker, vice president & GM of Vocera's Mobility Business. "As timely communication directly correlates with guest satisfaction, it makes sense that Vocera solutions, already widely used in critical life-saving hospital environments, work well for hospitality's mobile workforce. We look forward to sharing the many successful use cases at this year's conference and expanding our presence in the industry."
For more information about Vocera hospitality solutions, please visit https://www.vocera.com/industry-solution/hospitality or booth #1243 at HITEC.
About Trump International Hotel & Tower Toronto®
Trump International Hotel & Tower Toronto is the city's leading luxury hotel, pampering guests with outstanding, award-winning service. The 65-storey tower includes 261 luxurious rooms and suites featuring floor-to-ceiling windows with stunning views of Toronto's skyline, stone-accented bathrooms, in-mirror bathroom TVs, Nespresso coffee machines and much more. STOCK Restaurant® offers guests contemporary cuisine in an opulent, sophisticated dining room. The two-level, 15,000-square foot, Quartz Crystal Spa(TM) offers a wide variety of body treatments in luxurious surroundings; as well, the Spa's fitness centre includes a fully-equipped exercise gym and a 65-foot heated indoor saltwater lap pool and whirlpool. Both STOCK Restaurant & Lounge and Quartz Crystal Spa are located on the 31st floor, featuring spectacular views of downtown Toronto. Hotel amenities include 24-hour concierge, 24-hour in-room dining and valet indoor parking. As well, each guest receives the exclusive and personalized service of Trump Attaché(TM). Trump Toronto is recognized by consumers and industry alike for its high-quality service. For reservations, please call (416) 306-5800 or (855) 88-TRUMP (87867). For more information, please visit www.TrumpTorontoHotel.com and connect with Trump International Hotel & Tower Toronto on Facebook and Twitter.
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction with the Vocera Communication and Care Experience solutions. Vocera provides technology innovations and thought leadership that humanize healthcare for patients, families and care teams and improve customer experience in more than 1,200 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Tennessee, Canada, India, Dubai, and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust
The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital
We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust
Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.