Vocera Drives Strategies to Reduce Readmissions and Improve Patient Engagement

Tuesday, September 23, 2014

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Vocera Drives Strategies to Reduce Readmissions and Improve Patient Engagement

Patient experience webinar to be hosted by Vocera and three leading healthcare systems: The University of Chicago Medicine, Genesis HealthCare System and Phelps County Regional Medical Center

SAN JOSE, Calif. - September 23, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, will co-host a webinar with three leading health systems on how to improve clinical outcomes and elevate patient, family and staff experience. The complimentary webinar, "Proven Strategies to Reduce Readmissions and Drive Patient Engagement," will be held on Monday, Sept. 29 at 11 a.m. PT/2 p.m. ET.

These key experience improvement leaders will detail how they redesigned nurse leader rounding, discharge communication and patient follow-up calls to improve care team coordination and patient engagement. They will also discuss how evidence-based approaches helped their organizations achieve measurable results such as:

  • Standardized workflow and data capture to improve efficiency
  • Reduced readmission rates by 20 percent
  • Increased Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) discharge domain rating up to the 95th - 97th percentile

The panel, moderated by Vocera Chief Nursing Officer Rhonda Collins, includes Abby Nguyen, chief nursing officer at Genesis HealthCare System; Keri Brookshire-Heavin, vice president of patient care services and chief nursing officer at Phelps County Regional Medical Center; and Sunitha Sastry, director of patient improvement and innovation at The University of Chicago Medicine.

For more information about this webinar, or to register for this event, please visit the registration page.

About Genesis HealthCare System
Genesis is an integrated health care delivery system based in Zanesville, Ohio. The system includes a not-for-profit hospital that operates at two Zanesville sites - Genesis-Bethesda and Genesis-Good Samaritan, an extensive network of more than 300 physicians and multiple outpatient care centers throughout the region.

About Phelps County Regional Medical Center
Phelps County Regional Medical Center (PCRMC) has a 60-year history in Rolla, Missouri. The medical center is a world-class healthcare facility licensed for 242 patient beds and is the area's largest employer with more than 1,700 employees. PCRMC is also one of Missouri's leading regional referral centers, serving more than 200,000 residents in South Central Missouri.

About The University of Chicago Medicine
The University of Chicago Medicine has been at the forefront of medical care since 1927. Located in historic Hyde Park on the South Side of Chicago, the medical campus has 577 licensed beds and includes the new Center for Care and Discovery, Comer Children's Hospital, Bernard A. Mitchell Hospital for adult inpatient care and the Duchossois Center for Advanced Medicine. The University of Chicago Medicine has more than 800 faculty physicians and physician offices across Chicagoland and Northwest Indiana. In fiscal year 2013, it had more than 26,000 discharges, 421,000 outpatient visits and $1.3 billion in net patient care revenues.

About Vocera
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Widely recognized for developing smarter ways to instantly communicate and collaborate, Vocera offers a comprehensive portfolio of solutions that improve efficiency throughout organizations. The Vocera Communication System is installed in more than 1,200 organizations worldwide. The Vocera portfolio improves workflow, quality, safety and outcomes while elevating the customer and patient experience. In addition to providing innovative technology, Vocera drives thought leadership and new standards to improve patient experience via its research collaborative, the Experience Innovation Network. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Claire Baki


Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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