Rosewood Abu Dhabi Produces Unrivaled Guest Service with Vocera
Communications Solution Improves Response Time and Elevates Guest Experiences to Drive Loyalty
SAN JOSE, Calif. - September 8, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that the Vocera Communication Solution has enabled the five-star Rosewood Abu Dhabi to deliver personalized guest experiences. The first Rosewood property in the United Arab Emirates, Rosewood Abu Dhabi opened its doors in May 2013. It has since been named to the Conde Nast Traveler 2014 Hot List, an annual round-up of the most exciting new hotels in the world.
Vocera seamlessly integrates with Rosewood Abu Dhabi's Hotel Service Optimization System (HotSOS) to guarantee that guest requests are sent to the right staff member at the right time. Once requests are routed, the Vocera Communication Solution, which includes a lightweight, hands-free wireless badge, allows staff at the ultra-luxury hotel to instantly and discreetly communicate with one another to provide faster service and better guest experiences. Rosewood management can track how long it takes to respond to guest requests and locate staff efficiently where and when they are needed most. As a result, both guest loyalty and staff job satisfaction have increased.
"At Rosewood, we are committed to creating emotional connections with our guests that drive lasting memories," said Roberto Casanova, head butler of the Rosewood Abu Dhabi. "Vocera allows us to listen and respond to guest requests in record time, leaving more time for staff to shape quality interactions with guests that build reputation and loyalty."
Since its opening, Rosewood Abu Dhabi has incorporated Vocera into all guest-facing services, including engineering. For example, if a guest has a problem with the TV, he or she can send a request for service via an in-room iPad. The guest's request is then routed through HotSOS and Vocera, prompting the engineering manager to respond to the guest within minutes. The simplicity of the communication and speed of service creates a memorable moment for the guest.
"The Rosewood Abu Dhabi is known for its supreme service and attention to detail," said Bob Flury, senior vice president of international sales, Vocera. "We are pleased to work with this luxury hotel to further improve guest satisfaction and loyalty by streamlining communications."
About Rosewood Abu Dhabi
An ultra-luxury five-star hotel on the waterfront at Sowwah Square, Rosewood Abu Dhabi features 189 rooms and suites, 58 serviced residences, 73 residences for long term lease and four penthouses. The 34-storey landmark hotel is strategically located on Al Maryah Island (formerly Sowwah Island), in the heart of Abu Dhabi's new Central Business District (CBD) and features direct climate-controlled links to neighbouring Sowwah Square offices, Cleveland Clinic Abu Dhabi and The Galleria on Al Maryah Island. Rosewood Abu Dhabi embraces Rosewood's A Sense of Place® philosophy, reflecting the history, architecture, scale and sensibilities of Abu Dhabi. The hotel offers premium accommodations, nine distinctive restaurants and lounges, the luxury Sense, A Rosewood Spa® and fully equipped business facilities and services. With 18 properties in eight countries, the Rosewood collection comprises of some of the most legendary hotels and resorts in the world. Rosewood Abu Dhabi is the fourth Middle East property managed by Rosewood, including Al Faisaliah Hotel and Hotel Al Khozama in Riyadh and Rosewood Corniche in Jeddah.
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction with the Vocera Communication and Care Experience solutions. Vocera provides technology innovations and thought leadership that humanize healthcare for patients, families and care teams and improve customer experience in more than 1,200 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Tennessee, Canada, India, Dubai and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust
The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital
We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust
Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.