New York City Luxury Hotels Select Vocera Communication Solution
Park South and Strand Hotels Deploying Vocera to Provide Ultimate in Guest Experience
SAN JOSE, Calif. - February 19, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that two prestigious New York City hotels, Park South and The Strand, have selected the Vocera Communication Solution, which includes a lightweight, hands-free wireless badge, to allow staff to instantly communicate with team members throughout the hotel. Intensely focused on quality of service and recipients of Trip Advisor Certificates of Excellence in 2013, the hotels selected Vocera to help improve efficiency, security and guest experience.
Team members at each hotel, part of Atlantic Stars Hospitality Group, had previously relied on hand-held radios for internal communication, which are cumbersome for staff and disruptive to guests. By adopting the hands-free Vocera Communication Badge, hotel personnel may now instantly and discreetly communicate with team members, streamlining communication and ensuring guest satisfaction and staff safety.
"We are excited to partner with Vocera to offer our staff a simple and efficient communications system that makes it easier to provide our guests with outstanding service," said Tom Glassie, a managing director of Atlantic Stars Hospitality Group. "The Vocera name brings with it a reputation of high quality and reliability, which aligns perfectly with our own commitment to providing four-star accommodations for our guests."
Park South and The Strand plan to implement the Vocera solution throughout each facility, including with front desk, bell hop, engineering and housekeeping staff. The technology will enable team members to connect instantly to manage everything from hotel maintenance to ensuring guests experience a seamless transition from curbside to check-in. In addition to enhancing employee workflow, the Vocera solution will also provide a stronger level of security for housekeeping staff.
"Park South and The Strand are renowned for their unique character and hospitality," said Rich Baker, vice president & GM of Vocera's Mobility Business. "Vocera is honored to join with these organizations to provide hotel team members with the advanced solutions they need to deliver the ultimate in guest experiences. Using the Vocera technology, employees can increase the speed and quality of their communications, as well as spend more time attending to guest satisfaction."
About Atlantic Stars
Atlantic Stars Hospitality Group provides travelers with the opportunity to enjoy some of the most exciting travel destinations the Atlantic Coast has to offer. From Martha's Vineyard to Miami's South Beach, we have handpicked small, independently-owned hotels and inns in some of the most talked about destinations along the Atlantic seaboard.
Vocera empowers integrated, intelligent communication for mission-critical mobile environments in healthcare, hospitality, energy, retail, education and more. One of the fastest growing mobile technology companies, Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Exclusively endorsed by the American Hospital Association, Vocera® Voice Communication, Secure Messaging, and Care Experience solutions are installed in more than 1,000 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.
Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust
The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital
We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust
Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.