Massachusetts General Hospital Improves Communication in Its Operating Rooms With Vocera

Wednesday, December 9, 2015

SAN JOSE, Calif., Dec. 09, 2015 (GLOBE NEWSWIRE) -- Vocera Communications (NYSE:VCRA), the leading mobile healthcare communications company, announced today that Massachusetts General Hospital (MGH) has implemented Vocera in its operating rooms and throughout Perioperative Services in an effort to improve communication and make the environment quieter. Ranked as the No. 1 hospital in the country for quality of care, patient safety and reputation for 2015 by U.S. News and World Report, MGH is using more than 700 Vocera badges, leveraging the intelligence of the Vocera Communication Platform throughout the facility’s operating rooms.

This deployment has facilitated MGH’s ability to easily communicate directly with the right care team members. By deploying the voice-controlled wireless Vocera Badge in its operating rooms, MGH has enhanced collaboration between surgical care teams, nurses, anesthesiologists, and critical perioperative support staff. Communication via the Vocera system has been specifically valuable in team huddles and across disciplines. Vocera provides real-time, closed-loop communication, ensuring that messages are received in contrast to the typical one-way communication of standard paging systems.  Usage of the system has been significant, averaging about 3,000 calls per day.  

“Voice-controlled technology has become critical for improving communication and navigating within our large and growing environment, while reducing noise levels,” said Wilton Levine, MD, Associate Medical Director, Perioperative Services at Massachusetts General Hospital. “We have found that hands-free, voice-activated communication truly improves our ability to communicate with the right members of the care team at the right time.”

The Vocera Communications System enables care teams to instantly reach the right person, at the right time, with the right information, on the right device, anywhere.

“Connecting and collaborating in real-time with every member of the care team can save valuable time in critical healthcare environments like those in the operating rooms at Massachusetts General Hospital,” said Brent Lang, president and CEO of Vocera. “We are proud to be working with one of the country’s most respected hospitals to facilitate stronger communication, and we applaud their dedication to elevating patient care.”

About Vocera

Vocera Communications, Inc. offers the most robust clinical communications system in healthcare. Installed in more than 2,100 organizations worldwide, Vocera delivers secure, integrated and intelligent communication solutions that enable care teams to collaborate more efficiently by delivering the right information, to the right person, on the right device, in the right location, at the right time. Vocera solutions provide hands-free voice communication, secure text messaging, patient engagement tools, and integrated clinical workflow with EHRs, nurse call systems and physiological monitors.  These solutions help improve operational efficiency, quality of care, safety and satisfaction across the continuum of care. In addition to technology solutions, Vocera drives thought leadership and new standards in care to elevate patient, family, nurse and physician experiences via the company's research collaborative, the Experience Innovation Network. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates and the United Kingdom. For more information, visit and @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

CONTACT: Contact: 
Jessica Donnelly

Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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