Monday, May 7, 2018
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--
Vocera
Communications, Inc. (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that Major Health
Partners (MHP) has improved emergency department (ED) throughput,
surgical start times, and patient satisfaction using Vocera technology
throughout its new hospital in Indiana.
In January 2017, MHP moved from a 150,000-square-foot facility to a new
location that spans 350,000 square feet. The 48-bed hospital has more
than 1,000 employees and houses multiple provider practices, an
outpatient lab, and all acute, ambulatory, observation, and specialty
services under one roof. Plus, the emergency department doubled in size
and increased the number of beds from 13 to 24. Expecting more than
1,000 patient visits a day, it was critical for MHP to find a secure and
flexible communication solution to meet communication needs of nurses,
physicians and other care team members, who were using multiple mobile
devices.
“We’ve been in our new facility for over a year, and we’ve been blown
away by the successful design and deployment of our mobile communication
strategy with Vocera,” said David Augsburger, Director of Clinical
Informatics at MHP. “Before selecting the Vocera platform, we considered
several factors that had limited us in the past. We needed a solution
that would help us serve patients now and in the future, as well as one
that could easily expand as we grow. Vocera was the ideal choice.”
Depending on the patient care situation, care team members can choose to
use the hands-free Vocera Badge or the Vocera secure texting app on
their smartphones or at their workstations. In addition, 90 percent of
physicians at MHP use the Vocera secure texting application to
communicate and collaborate with other clinical care team members on
patient cases.
“One of our proudest accomplishments has been deploying a clinical
communication solution that our physicians actually use,” said
Augsburger.
Integrating Vocera with the hospital’s electronic health records,
telephony, and nurse call systems has helped improve clinical workflows.
One year after the new hospital opened, MHP reported a 7.7 percent
increase in its average on-time surgical starts. According to
Augsburger, the percentage continues to improve as more and more
physicians rely on the Vocera solution.
Additionally, the ED reported faster throughput with a decrease in
door-to-decision time by 2.6 minutes. This time is measured by how long
it takes the ED to triage, assess and treat a patient, before deciding
on admission or discharge. This process involves collaboration among
several departments, including the ED, laboratory, imaging, respiratory
and registration. Patient experience in the ED also improved within a
year’s time. Overall patient satisfaction with physician encounters
increased 5.5 percent; and for nurse interactions, patient satisfaction
increased 8.1 percent. Patient satisfaction with the quietness of the
hospital improved, too, by 8.4 percent.
"It’s impressive to see how Major Health Partners has innovated new ways
of using the Vocera solution across every department and multiple
workflows to improve the healthcare experience for patients, families
and clinicians,” said Brent Lang, president and CEO of Vocera. “I’m
excited to see what they do next at the new hospital.”
About Major Health Partners
Major Health Partners is a leading healthcare provider for patients in
southeastern Indiana. Since 1924, Major Hospital/Major Health Partners
has grown to offer a wide spectrum of services, leading the region in
many areas of healthcare delivery. By providing quality care through our
unique combination of state-of-the-art technology, modern facilities,
and personal service, Major Health Partners gives patients the same
advantages found at large urban hospitals, combined with genuine
personal service. That is the Major Difference. For more information,
visit www.mymhp.org.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,700
facilities worldwide, including nearly 1,500 hospitals and healthcare
facilities, have selected our solutions for team members to text
securely using smartphones or make calls with our hands-free, wearable
Vocera Badge. Interoperability between Vocera and more than 150 clinical
and operational systems helps reduce alarm fatigue, speed up staff
response times, and improve patient care, safety and experience. In
addition to healthcare, Vocera is at home in luxury hotels, aged care
facilities, nuclear facilities, libraries, retail stores and more.
Vocera makes a difference in any industry where workers are on the move
and need to connect instantly with team members and access resources or
information quickly. In 2017, Vocera made the list of Forbes 100 Most
Trustworthy Companies in America. Learn more at www.vocera.com,
and follow @VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications,
Inc. registered in the United States and other jurisdictions. All other
trademarks appearing in this release are the property of their
respective owners.
Vocera Communications, Inc.
Shanna Hearon, 865-805-1078
shearon@vocera.com
