Guadalupe Regional Medical Center Boosts HCAHPS Scores with Vocera’s Real-time Rounding Solution

Wednesday, June 8, 2016

Patient satisfaction increases more than 11% across multiple metrics

SAN JOSE, Calif., June 06, 2016 (GLOBE NEWSWIRE) -- Vocera Communications (NYSE:VCRA), the leading healthcare communications company, announced today that Guadalupe Regional Medical Center (GRMC) in Seguin, Texas has improved key patient satisfaction metrics with Vocera Rounds, a secure mobile solution that captures and manages feedback from patients, families and staff members in real-time. 

Since implementing the solution, GRMC has experienced an 11.8 percent increase in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores for pain management across multiple hospital units. The hospital has also seen significant improvement in HCAHPS scores for communication with nurses, responsiveness of staff, and communication about medications.

With nearly 5,000 admissions per year, leaders at GRMC are continuously innovating to improve the patient experience. In 2015, the 125-bed hospital implemented Vocera Rounds to standardize the rounding process, accelerate the exchange of information between care teams, and improve response times when addressing patient needs and requests. 

“I can’t say enough about our partnership with Vocera. We appreciate how closely they worked with us to ensure the solution was aligned with our culture, values and goals,” said Daphne Blake, Chief Nursing Officer at GRMC.  "Because of Vocera Rounds our staff members are given the opportunity to engage with patients and families in more meaningful ways and make a positive impact on their healthcare experience when it matters most.”

Prior to implementing Vocera Rounds, the hospital used manual paper-based transcription to capture and share patient feedback, which made it difficult to address patient needs quickly. It also made aggregating information for analysis and reporting labor intensive, contributing to a cumbersome workload for the hospital’s patient experience coordinator. Vocera Rounds provides real-time reporting of patient feedback, enabling staff to escalate requests as needed, track progress, and close the loop on requests quickly. In addition, hospital leaders and improvement teams use the solution’s performance analytics to get ahead of service issues proactively, pinpoint opportunities for improvement, identify best practices, and recognize high performers.

“The collaborative culture and innovative spirit at Guadalupe Regional Medical Center is impressive,” said Brent Lang, President and CEO of Vocera. “It’s rewarding to work with a hospital that has a strong commitment to improving the patient, family and care team experience; and it’s even better when the organization goes a step further to measure their efforts and ensure they are getting it right. We are honored to partner with GRMC and help them continue making a positive difference.”

Continuously driving to improve patient experience, GRMC recently started using Vocera Rounds to conduct staff rounds and are also deploying the Vocera Collaboration Suite, a complete end-to-end communication solution enabling secure text messaging, real-time voice communication, and integration with key clinical systems, to strengthen care team collaboration and performance.

About Guadalupe Regional Medical Center
Guadalupe Regional Medical Center (GRMC) distinguishes itself from regional health centers in many ways. GRMC is the only city-county hospital in Texas, a non-profit community hospital which does not depend on tax support.   Physicians enjoy practicing at GRMC because of the high quality of care provided to their patients. Employees and volunteers enjoy working here because of the culture of caring, and patients and their families consistently recommend the care and services provided by the dedicated and skilled staff.

About Vocera
Vocera Communications, Inc. offers the most robust clinical communications system in healthcare. Installed in more than 1,300 organizations worldwide, Vocera delivers secure, integrated and intelligent communication solutions that enable care teams to collaborate more efficiently by delivering the right information, to the right person, on the right device, in the right location, at the right time. Vocera solutions provide hands-free voice communication, secure text messaging, patient engagement tools, and integrated clinical workflow with EHRs, nurse call systems and physiological monitors.  These solutions help improve operational efficiency, quality of care, safety and satisfaction across the continuum of care. In addition to technology solutions, Vocera drives thought leadership and new standards in care to elevate patient, family, nurse and physician experiences via the company's research collaborative, the Experience Innovation Network. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates and the United Kingdom. For more information, visit and @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.


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Max Davis

Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

We have seen improvement in our communication across Emergency Care since implementing Vocera technology – staff can now connect with the right person on their first try.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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