Genesis Health System Gains Efficiencies by Integrating EHR with Vocera®

Tuesday, October 8, 2013


Genesis Health System Gains Efficiencies by Integrating EHR with Vocera®
Study Demonstrates Improved Responsiveness, Accuracy and Overall Patient Care


SAN JOSE, Calif. - October 8, 2013 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical workflows, today announced the results of an analysis performed at Genesis Health System. At the conclusion of the case study, Genesis Health System showed improved responsiveness, accuracy and overall patient care following the integration of Vocera's wireless communication system with Cerner's electronic health record (EHR).

The integrated solution enables notifications of stat orders and other critical information from Cerner to be sent directly to care team members on their Vocera devices, significantly reducing delays in communication. Vocera provides a comprehensive wireless communication system, including the hands-free Vocera Badge, and smartphone applications for Apple iPhone®, Android(TM) and Cisco® phones.

"The combination of audible alerts, delivery of text messages, and the ability to review messages makes it easy for the right message to reach the right person at the right time in the right context - so each stat order is carried out in an accurate and timely manner," said Shirley Gusta, IT manager of client services for Genesis Health System. "Integrating our processes with Vocera has improved our workflow so much that orders are sent within 10 to 30 seconds of physicians placing them, and they can be carried out nearly instantaneously. Plus, it provides guaranteed communication that can be reviewed after the fact."

Named "Most Wired" by Hospitals and Health Networks magazine for 10 straight years, Genesis has implemented Cerner's Millennium EHR throughout its operations, and is seeking additional ways to leverage the integration between Cerner and Vocera to optimize key clinical workflows.

"From faster stat order responses to shorter hospital stays for patients, Vocera empowers customers like Genesis Health System with secure, integrated and intelligent communication solutions that deliver predictable outcomes," stated Chris Buckley, vice president, product management, Vocera. "Integration with key clinical systems is essential in optimizing a hospital's communication and workflow. We are proud that Genesis recognized Vocera as a crucial part of their goal to continuously improve patient care, and as a way to get even more out of their Cerner investment."

About Vocera
Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. One of the fastest growing mobile technology companies, Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Exclusively endorsed by the American Hospital Association, Vocera® Voice Communication, Secure Messaging, and Vocera Care Experience solutions are installed in more than 1,000 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, and the United Kingdom. For more information, visit and @VoceraCom on Twitter.

Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Media Contacts:

Pam Goncalves

Claire Baki
Schwartz MSL


Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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