Experience Innovation Network to Co-host Physician Engagement Webinar with Summa Health System

Tuesday, June 17, 2014

Experience Innovation Network to Co-host Physician Engagement Webinar with Summa Health System

Physicians Leading Patient Experience Improvement

SAN JOSE, Calif. - June 17, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that the company's research collaborative, the Experience Innovation Network, will co-host a webinar with Summa Health System on how to engage and inspire physicians to lead patient experience strategies that improve satisfaction and loyalty. The webinar will take place on Thursday, June 19 at 10 a.m. PDT/1 p.m. EDT. 

During this complimentary webinar, titled "Patient Experience and the Role of Physician Leaders," Troy Bishop, MD, the physician lead for patient experience at Summa Physicians, Inc., will present a case study detailing how physician engagement improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and resulted in top quartile Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) performance.

Dr. Bishop will be joined on the webinar by Carmen Natale, system director of Summa Health System. Natale, a veteran healthcare organizational change expert, has built a foundation of practice models that span behavioral and communication standards, process improvement programs, education and coaching, and accountability structures for staff at all levels of the organization. He has also spearheaded the implementation of evidence-based practices such as pre-visit multi-media engagement initiatives and post-hospitalization care calls.

Learning objectives for the webinar include how to:

  • Develop a system-wide patient experience improvement strategy
  • Engage physicians to lead this work in partnership with nursing and administration
  • Remove barriers to implementation by reconnecting physicians to purpose
  • Transform the inpatient and outpatient experience
  • Define new clinical standards of care that differentiate on the human experience

For more information about this complimentary webinar, or to register for this event, please visit the registration page.

About Summa Physicians, Inc.
Summa Physicians, Inc. (SPI) is a Summa Health System entity of multi-specialty physicians and practices. Currently, SPI employs more than 270 physicians in specialties such as cardiology, colorectal surgery, dermatology, endocrinology, family medicine, gastroenterology, general surgery, geriatrics, hematology/oncology, infectious disease, internal medicine, obstetrics and gynecology, ophthalmology, orthopedics and sports medicine, palliative care, plastic surgery, psychiatry, sleep medicine, urogynecology and vascular surgery. SPI promotes stronger affiliation and employment of physicians in order to ensure that community and hospital needs for physician services are met.

About Vocera
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction with the Vocera Communication and Care Experience solutions. Vocera provides technology innovations and thought leadership that humanize healthcare for patients, families and care teams and improve customer experience in more than 1,200 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Tennessee, Canada, India, Dubai and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Shanna Hearon

Claire Baki


Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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