Citizens Medical Center Improves Care Team Collaboration and Patient Experience with the Vocera Communication Platform

Monday, April 4, 2016

SAN JOSE, Calif., April 04, 2016 (GLOBE NEWSWIRE) -- Vocera Communications (NYSE:VCRA), the leading healthcare communications company, announced today that Citizens Medical Center has improved care team collaboration, decreased response times, and positively impacted the patient experience with a quieter healing environment by implementing Vocera’s enterprise-class communication platform.

Citizens Medical Center, which serves the Golden Crescent Region in Texas and handles between 33,000-35,000 emergencies per year, uses the Vocera Communication Platform and hands-free Vocera badges throughout its 338-bed facility. The Vocera solution enables hospital staff to easily connect, instantly communicate, and efficiently collaborate without disrupting patient care.

“Vocera is a strategic partner that understands clinical workflows and provides a scalable, comprehensive approach to care team communication to meet our growing needs,” said Russell Witte, Information Technology Director at Citizens Medical Center. “Within only four months of implementing the Vocera solution, staff satisfaction, collaboration, and response times have greatly improved.”

Citizens Medical Center has also received several comments from patients and families about the quiet environment, which contributes to optimal patient care and satisfaction. Vocera provides real-time, closed-loop communication in contrast to the typical one-way communication of the paging system the hospital previously used. Now, instead of waiting for a response from a team member, two-way conversations are happening instantly among clinical and support staff. 

“Connecting the right care team members at the right time with the right information impacts patient care, safety and the overall healthcare experience,” said Brent Lang, president and CEO of Vocera. “Vocera is proud to partner with Citizens Medical Center to help its extraordinary clinical and support staffs work together to improve the lives of the patients they serve.”

About Citizens Medical Center
Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,200 employees. Citizens Medical Center is recognized for its outstanding cardiology program which includes an accredited Chest Pain Center and an approved STEMI receiving center for heart attack patients. Citizens has an accredited Comprehensive Community Cancer Program by the American College of Surgeons Commission on Cancer and has a 24/7 emergency department, advanced Level III Trauma facility and onsite medical helicopter, a primary stroke center, imaging and surgery centers, sleep study center, Women’s Pavilion with labor and delivery, a recognized center of excellence for bariatric surgery, advanced pediatrics including the area’s only Neonatal Transport Service, state-of-the-art rehabilitation and fitness, urology and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for physicians, nurses, other healthcare providers and the community. To learn more about Citizens Medical Center or to find a physician, go to

About Vocera
Vocera Communications, Inc. offers the most robust clinical communications system in healthcare. Installed in more than 2,100 organizations worldwide, Vocera delivers secure, integrated and intelligent communication solutions that enable care teams to collaborate more efficiently by delivering the right information, to the right person, on the right device, in the right location, at the right time. Vocera solutions provide hands-free voice communication, secure text messaging, patient engagement tools, and integrated clinical workflow with EHRs, nurse call systems and physiological monitors.  These solutions help improve operational efficiency, quality of care, safety and satisfaction across the continuum of care. In addition to technology solutions, Vocera drives thought leadership and new standards in care to elevate patient, family, nurse and physician experiences via the company's research collaborative, the Experience Innovation Network. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates and the United Kingdom. For more information, visit and @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

CONTACT: Contact: 
Jessica Donnelly

Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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