Children’s Hospital New Orleans Selects Vocera for Secure Texting and Hands-free Communication

Hospital cites device flexibility and interoperability as reasons for selecting the Vocera software
Tuesday, August 15, 2017
SAN JOSE, Calif.

SAN JOSE, Calif.--(BUSINESS WIRE)-- Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, announced today that Children’s Hospital New Orleans, a 247-bed medical center with nearly 400 physicians, selected the Vocera solution for secure text messaging and hands-free communication to improve physician and care team communication.

Children’s Hospital New Orleans is the first hospital in New Orleans to equip all of its physicians with the Vocera smartphone application, enabling HIPAA-compliant texting inside and outside the hospital. The app also enables secure voice communication and alerts via care team workstations and the hands-free Vocera Badge. A combination of personal smartphones, wearable devices and computers are being used by physicians, residents, nurses, respiratory therapists, housekeepers and other team members to improve workflows and patient experience throughout the hospital.

“We wanted a single solution that solved several of our communication needs– not just one or two of them. So, it made sense to look at Vocera,” said John Heaton, MD, senior vice president and chief medical officer. “The flexibility and scalability of the software platform were key factors in choosing Vocera over other technologies.

Dr. Heaton explained that highly mobile clinicians need a secure solution on their smartphones that go with them wherever they go. In addition, nursing and ancillary staff benefit from having a hands-free communication device. The Vocera software allows care team members to choose the right device that makes the most sense for immediate care coordination and clinical workflow.

“We also selected Vocera to take advantage of several future clinical integrations,” Dr. Heaton said. “It’s an ideal platform for growth.”

The Vocera Platform integrates with more than 150 clinical systems, including electronic health records, patient monitors, bio medical equipment, and nurse call and other systems. The Vocera secure texting app and hands-free badges were implemented to help replace traditional pagers and overhead paging, eliminating the call-and-wait scenario.

“The future of caring requires hospitals to think holistically about communication, clinical workflows and care team collaboration, and that’s exactly what Children’s Hospital New Orleans is doing,” said Brent Lang, president and CEO of Vocera. “We are excited to help them lead the way.”

About Children’s Hospital New Orleans

Children’s Hospital New Orleans is a 247-bed, not-for-profit medical center offering the most advanced pediatric care for children from birth to 21 years. With over 40 pediatric specialties and nearly 400 physicians, it is the only full-service hospital exclusively for children in Louisiana and the Gulf South. For more information visit and follow @chnola on Twitter.

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,400 hospitals and health systems around the world have selected our solutions for care teams to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 150 clinical systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. Learn more at, and follow @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Vocera Communications, Inc.
Shanna Hearon, 865-769-2028

Vocera technology has bridged our communication gaps – allowing instant hands-free voice calls, improving patient care coordination, and enhancing staff and patient safety by reducing response times.

Norman Bowman, Clinical Ward Administrator at Gateshead Health NHS Foundation Trust

The Vocera numbers speak for themselves, and they show this technology can dramatically reduce the time it takes to connect with a colleague and get a response. That has a real impact on the care we provide.

Adrian Plunkett, Paediatric Intensivist Consultant at Birmingham Women’s and Children’s Hospital

Vocera Badges allow our team to safely communicate under PPE during this COVID-19 pandemic.

Victoria Sudron, Service Improvement Coordinator at North Tees and Hartlepool NHS Trust

Since implementing Vocera, we no longer have communication delays due to the ‘page and wait’ scenario.

Nick Roper, Clinical Director at North Tees & Hartlepool NHS Trust
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