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The Experience Innovation Network

Creating partnerships that advance development of more humanistic care models

The Experience Innovation Network fosters partnerships with physician leaders, nurses, and c-suite executives across organizations to transform healthcare experience and outcomes. Founded by Bridget Duffy, MD, the first healthcare Chief Experience Officer (CXO) in the nation, this network of industry pioneers is accelerating the discovery and adoption of innovations that restore the human connection to healthcare, improving clinical outcomes, increasing patient and staff satisfaction, driving physician loyalty, and creating market differentiation.

As the first community of CXOs, the Experience Innovation Network helps members discover big ideas, accelerate the execution of best practices, and put the science behind the human experience of care.

Why the Human Experience Matters

Membership Programming

Members of the Experience Innovation Network get access to cutting-edge process and technology innovations and help define next practices that advance the human experience of care. Through in-person networking events, targeted webinars, and rapid execution toolkits, members discover big ideas and accelerate their experience improvement execution.

CXO Roundtables

Senior executive forums enable members to share disruptive advances and leading edge practices that differentiate organizations in patient, employee, and physician experience.

xLab Innovation Design Center

Members collaborate to design solutions to specific challenges in patient and employee experience, creating innovative models to improve experience and outcomes.

Member Advisory Support

Our on-demand advisors work closely with organizations to build a roadmap for improvement that leverages the voice of the patient, family and staff to drive experience innovations and improve market differentiation, satisfaction, outcomes and loyalty.

Strategy and Governance

Create an infrastructure for experience improvement that drives engagement and accountability.

Continuous Improvement

Quickly and efficiently implement and hardwire evidence-based experience improvement solutions.

Stay Connected

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Gartner Hype Cycle Report

The Experience Innovation Network