Harvard Business Review recently published an article I authored called Keeping Human Stories at the Center of Health Care.
The article is about finding ways to intersect digital technology and a focus on humanizing healthcare so we can build (or rebuild) trusted relationships between patients and clinicians. Those relationships are the epicenter of healthcare and healing ecosystem. To drive transformation and an ideal future of caring, here, with relationships, is where we need to start.
The article discusses a full complement of actions we – doctors, nurses, healthcare leaders, and cross-industry allies – need to take to enable transformation. Following is a synopsis of those actions:
The National Taskforce for Humanity in Healthcare is actively working to rebalance our focus on technology and humanity in healthcare. We are taking action in three key ways:
Technology, when designed for the right reason and used in the right way, has tremendous value in healthcare. And it is time to understand that value and the impact technology can have on humanizing healthcare by measuring how it improves the lives of clinicians, patients and their families.
I encourage you to read the full article in Harvard Business Review.