Effective date: May 25, 2018
Vocera Communications, Inc. (“Vocera”, “we”, “our”, or “us”) operates the site located at www.vocera.com (“Site”) and provides the content (including email and electronic communications) and services (collectively “Services”) offered on or through the Site. “Platform” means the “Site” and/ or “Service”.
This Privacy Statement explains how we collect, use, share and protect information about visitors or registered users on, from or through the Platform and the choices that visitors and registered users have about the collection and use of certain information about them.
This Privacy Statement applies solely to information that we collect from visitors and registered users from or through the Platform or through electronic communications that we receive at the address indicated in section “How to Contact Us”, and to information that we may obtain from third parties. It does not apply to the devices, services, systems and software that we provide to our customers.
A “visitor” is an individual who visits the Platform, without having registered. We do not know the identity of the individual. A “registered user” is an individual who has registered with the Platform, and whose identity can be determined directly or indirectly from the information provided. For the purpose of this Privacy Statement “you” means a visitor or a registered user; and a “visitor” includes a “registered user”.
This Privacy Statement does not apply to the websites of third parties to which the Platform may link. We do not endorse, and are not responsible for the content of these websites, their policies or practices, or any product or service that they may offer. Any activity you perform on these third-party websites will be subject to the privacy policies and other terms and conditions of these third parties. We recommend that you review these third-party terms before providing any personal information to them.
By using the Platform, you signify your agreement to the terms of this Privacy Statement. Please ensure that you read this Privacy Statement carefully.
Because the Internet is global, information about visitors may be transferred to, processed in, and held in countries (including the United States) other than the one in which the visitor resides, which may have different data privacy laws and practices than the country where the visitor resides.
By using our website, you explicitly consent to such use of your information in a country other than the country where you reside. If you do not consent to such use, please email us at the address provided in the “How to Contact Us” section.
Information for EU Users
Some of the processing we conduct will involve making decisions about you based on automated processing of your personal information. For example, we may conduct profiling activities to select personalized offers or recommendations for you based on your use of the Platform, browsing history. If you are in the EU, where these decisions are based solely on our automated processing of your personal data (e.g., not subject to human review), these types of decisions will not have legal or similar effects on you, but you can still contact us for further information and to object to this use of your personal information.
Under EU privacy law, we must have a legal basis to process personal information. In most cases the legal bases for our processing, under EU law, will be one of the following:
We may anonymize your personal information and use it for other purposes. For example, we may prepare aggregated reports about how users interact with the Platform for research.
We (and our service providers) obtain information about visitors in a variety of ways, such as through the methods identified below:
We collect information from visitors when they interact with the Platform. This includes the following:
When a visitor uses, or interacts with our Platform the visitor’s browser automatically provides, and we automatically collect and store, certain information about the visitor’s device (computer, tablet, smart phone,) and the visitor’s activities. This includes, for example:
When you browse our website, you do so anonymously, unless you previously have registered with our Platform and have indicated that you wish Vocera to remember your login and password for your future visits.
Vocera collects visitors’ information through its Platform when a visitor
We collect and store certain information about the visitor, the visitor’s device (computer, tablet, smart phone,) and the visitor’s activities, such as:
Access to certain Vocera web pages requires a login and a password. The use of those web pages, and the information or programs downloadable from those web pages, may be governed by a written agreement between your employer and Vocera.
Unless you request deletion of your personal information as specified below, your personal information may be retained by Vocera to verify compliance with that agreement, log software licenses granted, track software downloaded from those pages, or track usage of other applications available on those pages.
Our Platform includes social media features that may be managed by us or by third parties. These features may collect a visitor’s IP address and which pages the visitor is visiting, and a cookie enables the feature to function properly. Your use of these third-party websites and social media services may result in the collection or sharing of information about you by these third-party websites and social media services.
We encourage you to review the privacy policies and settings of the third-party websites and social media services with which you interact to make sure you understand what information may be collected, used, and shared by those third-party websites and social media services.
We may obtain information from third parties with whom we do business, such as strategic business partners, service providers, public databases, or social media services to which our Platform might be linked, or providers of databases of leads.
We use other analytics technologies to understand better our market, the profile of potential customers, or to derive information about a person’s interest in our product or services based on the person’s usage patterns.
Vocera uses information to:
Except as described in this section, Vocera will not transfer to third parties information about a specific visitor without your consent.
We have employees in the United States, United Kingdom, Canada and India who may have access to personal information in order to provide a product or service that a visitor requested. We also may share personal information with third parties who provide services to us (e.g., credit card processing services, shipping services, or data management and storage services) or who work on our behalf to provide a product or service that a visitor requested. In those circumstances, we disclose the personal information that is necessary for such third parties to perform those services and request that they not share such personal information in a manner inconsistent with this Privacy Statement. Personal information collected may be stored and processed in the United States or any other country in which we or our subsidiaries, affiliates, agents or partners maintain facilities, and by using this website, you consent to any such transfer of information outside of your country.
We may share personal Information with third parties that we believe offer products or services that may be of interest to our visitors so they may contact them regarding goods or services in which those visitors may be interested.
If you would like us not to disclose your personal information to third parties for their own marketing purposes, please let us know (see “Direct Marketing Opt-Out” section of this Privacy Statement).
We may share aggregated information with third parties. We will not share any aggregated data, however, in a manner that would enable the recipient to personally identify you.
We may share personal information:
We may share some or all of our visitors or registered users’ information with our parent company, subsidiaries, or other companies under common control with us; in this case we will require such entities to honor this Privacy Statement.
If you would like us to stop providing your information to our affiliates for their own marketing purposes, you may opt-out of this sharing by emailing us at the address provided in the “How to Contact Us” section.
In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any visitor information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your information and other information about other visitors or users to the relevant third parties participating in the relevant transaction for the purpose of effecting such transaction.
Visitors have numerous choices regarding information pertaining to them.
Please visit the section “Advertising Choices”
If you receive commercial electronic communications from us, you can unsubscribe from the receipt of future commercial electronic communications from us by clicking on the “unsubscribe link” provided in such communications. Please also note that if you opt out of receiving emails from us, we may still send you important administrative messages (such as updates about your account or service changes), and you cannot opt out from receiving these messages.
We may need to retain certain information for record keeping purposes and/or to complete any transaction that you began before requesting a change or deletion. In addition, it is likely that residual information might remain within our databases, back-ups or other records and might not be removed.
We give you the opportunity to "opt out" of (1) our using your personal information to send you direct marketing or market research information and (2) our sharing of your personal information with third parties for their own marketing purposes. This means we assume you have given us your consent to use and disclose your personal information for such purposes unless you take affirmative action to indicate that you do not consent.
If you would like to take advantage of either (or both) of those opportunities, please let us know either by clicking or checking the appropriate option or box at the point of collection of information, by contacting use as indicated in the “how to contact us” section. See also our Advertising Choices disclosures
Please note that sometimes these requests may take up to thirty (30) days to process and that we are not responsible for removing personal information from the database of any third party with which we shared personal information prior to processing any such request.
Even if you do take advantage of these opportunities, we reserve the right to send you administrative messages relating to our website (e.g., about changes to this Privacy Statement), to contact you regarding orders you have placed (e.g., order confirmations and shipment tracking information), and to otherwise share your information with third parties as permitted under this Privacy Statement.
If you are a registered user of the Service, you may make changes to the information you have provided in connection with your account by logging in to your account and changing the applicable information. You may also request changes by contacting us at the address provided in the “how to contact us” section. Following receipt of a request from you, we will take reasonable steps to update, correct or delete your information as requested.
If you are a registered user, you can contact us as indicated in the “How to Contact Us” section to request that your personal information be deleted from our database.
Please note that any personal information that we have copied may remain in back-up storage for some period of time after your request, and that if you delete certain personal information you may not be able to order services in the future without re-submitting such information. Also, please note that we will maintain personal information in our database whenever we are required to do so by law.
Your Vocera account information is password-protected for your privacy and security. Vocera safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, Vocera uses industry-standard SSL-encryption to enhance the security of data transmissions.
While we strive to protect the information that we collect, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
You are responsible for protecting your login ID and password from third party access, and for selecting passwords that are secure.
We work with a payment processing company to process payment card information. We do not have access to payment card information details, and are not responsible for any loss of such information.
Our website does not target and is not intended to attract children under the age of 13. Vocera does not knowingly collect personal information from children under the age of 13 or send them requests for personal information.
By using the Platform, you represent that you are at least 13 years old.
In addition, if you are a California resident under the age of 18 and are a registered user, California law allows you to request that we remove content or information that you posted on Service or stored on our servers by submitting a request by email to the address provided in the “how to contact us” section. In your request, you must clearly identify the content or information you wish to have removed and provide sufficient information to allow us to locate the content or information to be removed.
The Platform may contain links to application or services operated by other companies. These links are provided for your convenience only and should be used at your discretion. These links do not constitute sponsorship, endorsement, or approval of the content, policies or practices of such third-parties’ applications.
This Privacy Statement does not apply to information provided to or gathered by the third parties that operate them. We are not responsible for any information these third-parties’ services may obtain or how they may use it. You should review their privacy notices to understand how they may use your information.
Vocera may amend this Privacy Statement from time to time. If we make any substantial changes to the way in which we collect or process information we will inform our visitors as required by applicable law. Any updated version of this Privacy Statement will be effective as of the date set forth therein.
If you do not agree with the proposed changes, you should discontinue your use of the Platform before the new Privacy Statement takes effect. If you continue using our Platform after the new terms take effect, you will be bound by the modified Privacy Statement.
If you have questions or concerns about our collection, use, or disclosure of your personal information, please contact us as follows:
Manage email opt-in through our Preference Center
This document was last updated May 25, 2018.
Effective Date: January 1, 2018
We may retain the services of third party service providers who may link personal information about a visitor - such name or email address - to other information they may have – for example, past purchases. This information may allow us to identify assumed interests or preferences of that visitor, so that we can provide a visitor with more useful and relevant ads.
We use these technologies to:
We also use these technologies to understand the activities and interests of our visitors, including to:
To control flash cookies, you can visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Please note that blocking or disabling certain cookies may interfere with certain functionalities of some parts of our Platform. Choices you make about cookies are also browser and device specific. Further, while disabling a cookie may prevent the future collection of information, it does not prevent the use of information collected before the cookie was disabled. If you block or delete cookies, not all of the tracking described in this notice will stop.
Information collected by Google Analytics is transmitted to, and stored by, Google in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, please click here: https://support.google.com/analytics/answer/6004245.
To opt out of Google Analytics, please go to https://tools.google.com/dlpage/gaoptout.
We may, or may have third parties, display to a visitor interest-based advertising and other custom content regarding our capabilities, products or services that may be of interest to visitors. These advertisements may be served to a visitor on or through our Platform, or on third-party websites. They may be based on interactions that a visitor has had with us or our Platform, on other activities and behaviors that the visitor demonstrates online, assumed interests attributed to that visitor, browsing history, and other information gathered about that visitor over time across multiple sites.
To collect this information, our service providers may place or recognize a unique cookie on the visitor’s browser and use other techniques, such as pixel tags. If you are using one of our mobile applications, our ad network partners may use and store your mobile device ID or Advertising ID to show ads that they consider relevant to you.
Some browsers give individuals the ability to communicate that they wish not to be tracked while browsing on the Internet. The Internet industry has not yet agreed on a definition of what “Do Not Track” means, how compliance with “Do Not Track” would be measured or evaluated, or a common approach to responding to a “Do Not Track” signal. Consequently, due to the lack of guidance, we have not yet developed features that would recognize or respond to browser-initiated Do Not Track signals in response to California law. However, please note the capabilities below.
You may opt-out of receiving interest based advertising as explained below. The opt-out may be provided through specific tracking opt-out cookies. Please note that if you get a new computer, install a new browser, or erase or alter your browser’s cookie file (including upgrading certain browsers), this may also clear any opt-out cookie.
To opt out of receiving interest based advertising from advertising networks that may be delivered a website, visit the following websites, and follow the instructions:
In addition, some third-party businesses may provide a mechanism to opt-out of their technology. For more information about the opt-out process, you may visit the Network Advertising Initiative, you may want to visit:
Mobile device visitors may also download the AppChoices app at:
www.aboutads.info/appchoices to opt out from interested based advertising served in mobile apps.
The features above will allow a visitor to opt out of many –but not all - of the interest-based advertising activities in which we or third parties engage.