Smartbadge FAQ

The Vocera Smartbadge is a wearable communication device that enables clinician agility and accelerates patient care. Small and lightweight, the Smartbadge redefines healthcare communications by bringing together voice calling, secure messaging, and alerts and alarms in a lightweight wearable. Watch this video to learn more about the device.

Similar to the Badge, the Smartbadge is ideal for staff who need make and receive calls hands-free. The large, touchscreen display on the Smartbadge provides more patient information and the ability to send and receive secure text messages using a keyboard. Watch this video to learn more about transitioning from the Vocera Badge to the Smartbadge.

The Panic Call button on the side of your Smartbadge is red for easy identification. You can use the Panic Call button to make an emergency call. To make an emergency call, press the Panic Call button on the lower-right edge of the device. Watch this video to learn more.

The Smartbadge is water resistant, with an IP54 rating. It can be splashed, but not submerged in liquid.

Yes! This guide gives an overview of headsets that are compatible with Vocera devices.

Numerous studies conducted by hospitals have shown that the use of Vocera solutions can greatly reduce noise levels because there is no need to shout or overhead page.

Vocera has developed a secure solution architecture designed to protect the integrity of a facility's Protected Health Information in compliance with HIPAA and HITECH, and the system can be configured to comply with varying state and facility regulations and policies.

Following communication best practices is essential to protecting confidential information. If you are the person calling, always ask if receiver can discuss a patient before speaking. There are many ways with Vocera to maintain privacy. Watch this video to learn how to switch from Speaker Mode turn Hand-Set Mode on for a private call.

Vocera works off the hospital Wi-Fi network, not a cellular network.

Follow the best practices on this poster to clean your Vocera Smartbadge or Badge. Watch this video to learn more about properly cleaning your Vocera device.

You can train the Vocera Genie to understand your dialect. Watch this video to teach your Smartbadge a name, and this video to teach your Smartbadge to learn a command.

The Genie recognizes simple commands in verb-noun format. For example, “Call Charles Jones.” Visit this page to learn more about voice commands.

Yes! Vocera users outside the hospital can call the Guest Access Phone Number and use their name and password to access the Vocera Genie to call another Vocera user. This eliminates the need to call a unit secretary or look up phone numbers to communicate with a team member.




Yes! Any outside number or extension can be called using a verbal command or the onscreen keypad. Commonly called numbers can be programmed into the system. For example, you can say, “Call blood bank,” and be connected with that outside facility. Watch this video to learn more about calling an outside number.

Yes! Simply press the Transfer Button on your desk phone and dial the Internal Vocera extension to reach the Vocera Genie. The Genie will ask you for the name of the person you would like to reach and can transfer the call to that person’s Smartbadge.

Alert tones are controlled by your organization’s Vocera system administrator. If you are not receiving an alert tone or reminder that you would find useful, or if you do not want to be notified about something, ask your system administrator to change the settings for your device.

Your system administrator can program your Vocera device to issue alerts when it goes out of the range of the wireless network, when the battery is low, when you receive a text message, or when you receive a voice message. To find out why you heard a particular alert tone, check the device’s display.

All Vocera device designs have been tested by independent laboratories and are certified to meet all relevant standards and guidelines established by these regulatory bodies. These standards provide specific guidelines and limits for the amount of wireless radio frequency (RF) energy that can be absorbed safely by the human body and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

To increase safety of patients fitted with implantable programmable valves such as Medtronic StrataTM II valves, Vocera recommends the device not be brought any closer than 2 inches to the implanted programmable valve. This recommendation is in line with the guidance provided by Medtronic for their range of StrataTM II valves and the FDA. Read more about safety of Wi-Fi technology used in Vocera Smartbadge.

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