Vocera Portal Access

Technical Support Portal

The Vocera Technical Support Portal is available to designated Vocera customers with active support contracts. The support portal offers registered users access to product documentation, and provides the ability to submit support tickets and warranty service requests (RMA tickets) for Vocera hardware.

Guide to Voice Commands

How to use voice commands for the Vocera Badge and Collaboration Suite.

Vocera How-to Videos

Please visit our library of Vocera Minute videos to see how Vocera products work.

Learn more from Vocera University

Vocera offers computer based training, webinars and other e-learning content focused on maintaining a healthy system.

I already have a Technical Support Portal account. Do I need to re-register?
No, users with Vocera Technical Support accounts can use their Technical Support credentials.

Cleaning Vocera Devices

This document provides guidance on safe processes to clean the Vocera® B3000n Badge and Vocera V5000 Smartbadge and accessories without causing damage.

Our process for RMA equipment exposed to hazardous material such as blood, Ebola, COVID-19 and use in infection control isolation settings can be located in either of the documents below:

1. RMA Handbook located in Vocera’s Technical Support Portal, [Content Section]

2. Knowledge Article 000006660 How to Submit a Biohazard Unit for RMA, [Knowledge Section]

Please do not return Covid-19 exposed devices to us for RMA.