Technical Support Portal
The Vocera Technical Support Portal is available to designated Vocera customers with active support contracts. The support portal offers registered users access to product documentation, and provides the ability to submit support tickets and warranty service requests (RMA tickets) for Vocera hardware.
On April 1st, the New Vocera Support Portal was released to all existing Customers. There is no special action required, simply log in with your existing credentials.
The New Support Portal maintains all the features of the previous Support Portal in a contemporary and streamlined site. Here are just a few of the benefits and improvements to look forward to:
Cleaning Vocera Devices
Our process for RMA equipment exposed to hazardous material such as blood, Ebola, COVID-19 and use in infection control isolation settings can be located in either of the documents below:
1. RMA Handbook located in Vocera’s Technical Support Portal, [Content Section]
2. Knowledge Article 000006660 How to Submit a Biohazard Unit for RMA, [Knowledge Section]. Please do not return Covid-19 exposed devices to us for RMA.
“Tips and Tricks” for Vocera Devices
2. How to use the Vocera® Badge and Smartbadge with:
Vocera Ease FAQ
ON-DEMAND WEBINAR
Learn About Care Team Connect
Learn about Vocera’s newest feature for the Vocera Badge and Smartbadge that enables care teams, patients and families to communicate safely in pop-up bed locations.
ACCESS NOWKey Learnings
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