Webinar

How Hunt Regional Healthcare Improved Patient Satisfaction Scores by 13%

Webinars

View this webinar to discover how Hunt Regional Healthcare redesigned the rounding process to capture requests, concerns and compliments in real-time, resulting in service response times that can be measured in minutes instead of days or weeks. And, learn how nurses now use rounding data to improve post-discharge follow-up calls in an effective effort to have more meaningful conversations with patients and reduce readmissions.

Find out how Hunt Regional Healthcare drove these results:

  • Overall rating score increased 13% – from 66.5% to 74.9%
  • Likelihood to recommend score increased 8% – from 65.5% to 70.8%

Speakers:

  • Debby Clack, MS, RN
    Chief Nursing Officer
    Hunt Regional Healthcare
  • Travis Potter
    Director of Service Excellence
    Hunt Regional Healthcare
  • Kim Beauchamp, MSN, RN
    Senior Solution Manager
    Vocera Communications
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