Hands-free Communication: Safeguarding Patients and Care Teams


The emergency department (ED) at Baptist Health Hardin has an impressive track record for quickly redesigning clinical workflows during challenging times.

In the midst of a $15 million construction project, while onboarding new team members and serving hundreds of patients a day, a multi - disciplinary team of clinicians, IT leaders and others successfully implemented a hands - free, voice - controlled communication system to improve patient and care team connection and safety. Their strategic approach to deployment and training was executed so well that within four months, patient satisfaction scores and left without being seen rates were already showing improvements.

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