Leading Experience Transformation: Four Key Strategic Insights
How are hospital leaders building a more humanized healthcare experience? To find out, we surveyed 207 experience leaders in the U.S. and Canada, and interviewed more than 40 experience executives.
Watch our webinar, to see a wealth of insights gained in four key areas:
Alignment of efforts to improve experience, quality, safety, and processes – and what’s next
Accountability – why it remains the top challenge, and how leaders can create more of it
Front-line engagement to shape experience improvement – and whose partnership will be a key focus in 2017
Patient-family involvement and how leading-edge organizations are taking it further in creative ways.
Find out how experience leaders are strategically breaking down barriers to infuse a focus on human experience into every aspect of healthcare—every initiative, every investment, and every interaction.