Webinar: Learn How Connecting 2 Best Practices Improved Patient Satisfaction Scores by 13% at Hunt Regional Healthcare

View this webinar to discover how Hunt Regional Healthcare redesigned the rounding process to capture requests, concerns and compliments in real-time, resulting in service response times that can be measured in minutes instead of days or weeks. And, learn how nurses now use rounding data to improve post-discharge follow-up calls in an effective effort to have more meaningful conversations with patients and reduce readmissions.

 

Find out how Hunt Regional Healthcare drove these results:

Overall rating score increased 13% – from 66.5% to 74.9%

Likelihood to recommend score increased 8% – from 65.5% to 70.8%

 

Speakers:

Debby Clack, MS, RN

Chief Nursing Officer

Hunt Regional Healthcare

 

Travis Potter

Director of Service Excellence

Hunt Regional Healthcare

 

Kim Beauchamp, MSN, RN

Senior Solution Manager

Vocera Communications

Resource Type: Webinars
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