JEFF CRITCHFIELD, MD, Chief, Division of Hospital Medicine, San Francisco General
SEAN KEYSER, VP Patient Experience, Novant Health System
JACKIE WILSON, Chief Experience Officer, Truman Medical Center, Kansas
This webinar features the results of the Experience Innovation Network’s groundbreaking CXO survey with data from over 100 CXOs and senior leaders responsible for patient experience across the nation to help experience leaders benchmark their resources and results against their peers. We will also feature a panel of forward thinking CXOs from diverse health systems to share their viewpoints and answer questions about how the infrastructure, priorities, and responsibilities of this crucial role are evolving.