Clinical communication takes place in the context of a specific patient journey, as well as in the context of a specific task to be completed or human interaction. This webinar from the Experience Innovation Network, part of Vocera, looks more closely at one component of our recent clinical communication research: situational awareness. Chris DeRienzo, MD, MPP, Chief Quality Officer, Mission Health, shares his framework for communicating with patients and training his peers to communicate clearly and with empathy through the most difficult circumstances, from delivering a difficult diagnosis to navigating conflict with peers.
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Dr. DeRienzo also shares his experience in a recent report from the Experience Innovation Network, called Clinical Communication Deconstructed: A framework for successful, human-centered clinical communication.