Sometimes, the communication technologies healthcare leaders invest in to make care better for patients have the unintended side effect of creating hassles for care teams and frustration for patients and loved ones. Communication technologies unintegrated with the clinical ecosystem are a frequent cause of fragmented communication and workflow.
Communication methods that fall short include:
• Messaging apps and third-party unified communication apps that don’t work for the clinical environment because they don’t understand clinical roles, don’t maintain an up-to-date directory, and have gaps that cause calls to drop.
• Disparate systems and devices from multiple vendors that send unfiltered, unmanaged alarm and event notifications, and leave urgent notifications waiting in the EHR to be discovered.
• Solutions for patient and family communication that don’t enable nurses to communicate in a meaningful way with multiple family members in unison, resulting in more calls to the floor.
When communication and workflow technologies talk to each other, care team members can more easily talk to each other, too.
They can easily access and share essential information about patient care. They have control over patient-family communication, in a way that simplifies workflow and improves the experience for patients and families.
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.