The Rise of the Healthcare Chief Experience Officer

Last year, Vocera’s Experience Innovation Network published the first-ever study focused on the emerging cadre of executives charged with leading healthcare experience transformation, chief experience officers (CXOs). We profiled the priorities, resources, and responsibilities of these mavericks and change agents as they buck the status quo and redefine care. Eight years after the first public reporting of HCAHPS survey results in the United States, experience is reaching new heights. Leading organizations have recognized that delivering an exceptional experience of care goes beyond scripting and simple service standards. As more and more strategic leaders are called to this work, the field is evolving from a focus on traditional best practices to creation of next practices that enable humanized care delivery.

Resource Type: White Papers
Get Started
Who We Are

Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.

The Vocera Vision
How To Buy
Contact Vocera

Contact a sales specialist about Vocera solutions

Contact Us Vocera Logo
Tech Support (800)473-3971
Sales 1(888)-9VOCERA