Proactively manage the human experience with Care Calls

Following up with patients by phone after hospital discharge helps reduce 30-day readmissions by over 20%.

Vocera ® Care Experience is a set of cloud-based applications that is an integral part of the Vocera Platform for clinical communication and workflow. A comprehensive suite of software solutions including Pre-Arrival, Rounds, Care Inform, Care Calls, and Business Intelligence improve the patient and staff experience, regulatory compliance, and quality of care by engaging patients in a data-driven, systematic way across the care continuum from pre-arrival through post-discharge. This brief focuses on the Care Calls module.

Care Calls

The Care Calls solution lets you monitor patient and family understanding of and compliance with the post-discharge care plan using best-practice checklists and call scripts to improve patient safety:

• Streamline patient follow-up calls and manage caregiver workflows to avoid redundancies in patient outreach.

• Inform post-discharge outreach by referencing content in the Vocera Care Experience
solutions Rounds and Care Inform.

• Through the Business Intelligence module, review activity within the Vocera Care Experience solutions including Care Calls in intuitive dashboards.

Vocera Care Experience is a comprehensive suite of software solutions including Pre-Arrival, Rounds, Care Inform, and Care Calls. The Business Intelligence module provides information that can help reveal gaps and prioritize improvements.

Resource Type: Solution Briefs
Industry Solution: Healthcare 
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