Purposeful and timely rounding is a best practice behind patient satisfaction gains and quality improvements.
Vocera ® Care Experience is a set of cloud-based applications that is an integral part of the Vocera Platform for clinical communication and workflow. A comprehensive suite of software solutions including Pre-Arrival, Rounds, Care Inform, Care Calls, and Business Analytics improve the patient and staff experience, regulatory compliance, and quality of care by engaging patients in a data-driven, systematic way across the care continuum from pre-arrival through post- discharge. This brief focuses on the Rounds module.
In one hospital, instituting rounds led to a 50% decrease in patient falls, and increases in scores for perception of nurse communication and pain management by 5% and 11% respectively. In another study of over 120,000 patients from more than 100 organizations, patients who experience hourly rounds during their inpatient stay were 27% more likely to give a “top box” score for likelihood to recommend. Finally, multiple studies have shown leader rounds to be beneficial not only to the patient experience but also to clinical and operational results, including one emergency department in which leader rounds were associated with patient satisfaction gains from the 16th to 78th percentile after five months.
The Rounds solution supports rounds on patients and staff in a manner aligned with workflows and goals. The solution can be tailored to support a wide variety of aims including patient experience and safety, staff engagement, and operational quality:
• Patient Experience and Safety Rounding:
» Staff can address patient needs in a timely manner by sending service requests in real- time and use custom filters to stratify and prioritize patients according to various factors ranging from low satisfaction to round status, location, and diagnosis.
» Leaders can track a patient’s experience from prior units and from other facilities in your health system, and track trends in patients’ perception of care to identify opportunities for staff recognition.
• Staff Engagement Rounding:
» Provide protocols for staff coaching in diverse areas including hand hygiene, expressing gratitude, ensuring staff feel safe, and more.
» Use custom filters to identify staff with high risk for dissatisfaction or need for intervention, to prioritize them for staff rounding.
• Operational Quality Rounding:
» Monitor compliance with operational requirements; for example, fire safety. Track environment-of-care issues and gain insights needed for remediation. Support supervision of the general safety of the facility.
• Through the Business Intelligence module, view trends and see areas in need of attention in near-real time through sentiment analysis, also known as opinion mining, powered by artificial intelligence and machine learning. Drive accountability and transparency with automated reports that deliver data to key stakeholders, including reports on staff recognition.
Vocera Care Experience is a comprehensive suite of software solutions including Pre-Arrival, Rounds, Care Inform, and Care Calls. The Business Intelligence module provides information that can help reveal gaps and prioritize improvements.
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.