Healthcare organizations have a lot on their plates, pursuing improvement in quality, safety, process efficiency, and experience improvement. This report presents survey analysis and indepth research with healthcare leaders demonstrating that organizations are striving to drive alignment across improvement efforts, but that many rely on ad hoc and voluntary coordination efforts. Our research shows several key gaps in how many organizations approach overall improvement, including lack of a formal, experience-focused improvement methodology, the absence of patient and family involvement in improvement efforts, and failure to account for the human toll of change on physicians and staff. To succeed, organizations need to align an experience-focused mission, strategy, and governance structures with humanized daily management approaches to drive continuous improvement across quality, safety, process efficiency, and experience while restoring physicians and staff to purpose.
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