The healthcare industry faces enormous pressure to evolve from volume to value. As reimbursement, care models and organizational cultures undergo seismic shifts, healthcare’s true north remains constant: the quadruple aim.
To drive differentiation, loyalty and growth for their organizations, a new cadre of health executives, Chief Experience Officers (CXOs), are gaining prominence. These mavericks and change agents are tasked with creating sustainable system transformation that delivers optimal care to patients and families while empowering care teams and staff to achieve their highest healing potential.
While other studies have looked at system and c-suite priorities, none of them has delved into the complex and changing role of the CXO to understand the pressures, priorities, successes and challenges of this emerging healthcare leadership role.