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Protect staff and keep patients safe

Communicate via one-way messages or
two-way video throughout the entire hospital.

Now, more than ever, meaningful human connections are needed in healthcare. For families and friends at home or in a waiting room, receiving status updates about their loved ones in a hospital reduces the levels of worry and stress. Learn how Lehigh Valley Health Network is using a mobile app to send secure texts, photos, and video updates to patients’ loved ones. These meaningful images and words provide needed connectivity and transparency.

  1. Discuss the potential feelings of worry, anxiety, isolation, and stress that patients and their love ones may feel before, during and after a surgery or a hospital stay.
  2. Explore solutions that can help reduce anxiety and improve the healthcare experience for patients and families during and after COVID-19.
  3. Discover how the perioperative team at Lehigh Valley Health Network uses a mobile app to send secure texts, photos, and video updates to patients’ loved ones.
  4. Measure the potential impact that human-centered technology has on HCAHPS scores.

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Hope Johnson, DNP, MBA, RN, CROR, NEA-BC Administrator of Perioperative Services Lehigh Valley Health Network

Rhonda Collins, DNP, RN, FAAN Chief Nursing Officer, Vocera

One-Way Texts,
Pictures, and Videos

Keep loved ones
informed and help
reduce anxiety
with secure,

Two-Way Video

Support care
decisions with
communication when
patients and families
can’t be together


Easily measure
patient and family
satisfaction and
enable families to
send positive
feedback to nurses

Resource Type: Webinars
Industry Solution:
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Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.

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