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Digital Transformation
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Protect staff and keep patients safe

Communicate via one-way messages or
two-way video throughout the entire hospital.

Now, more than ever, meaningful human connections are needed in healthcare. For families and friends at home or in a waiting room, receiving status updates about their loved ones in a hospital reduces the levels of worry and stress. Learn how Lehigh Valley Health Network is using a mobile app to send secure texts, photos, and video updates to patients’ loved ones. These meaningful images and words provide needed connectivity and transparency.

Learnings:
  1. Discuss the potential feelings of worry, anxiety, isolation, and stress that patients and their love ones may feel before, during and after a surgery or a hospital stay.
  2. Explore solutions that can help reduce anxiety and improve the healthcare experience for patients and families during and after COVID-19.
  3. Discover how the perioperative team at Lehigh Valley Health Network uses a mobile app to send secure texts, photos, and video updates to patients’ loved ones.
  4. Measure the potential impact that human-centered technology has on HCAHPS scores.

Register to access AONL discussion content

Presenters:
Hope Johnson, DNP, MBA, RN, CROR, NEA-BC Administractor of Perioperative Services Lehigh Valley Health Network

Rhonda Collins, DNP, RN, FAAN Chief Nursing Officer, Vocera

One-Way Texts,
Pictures, and Videos

Keep loved ones
informed and help
reduce anxiety
with secure,
HIPAA-compliant
messages

Two-Way Video
Conferencing

Support care
decisions with
face-to-face
communication when
patients and families
can’t be together

Real-Time
Surveying

Easily measure
patient and family
satisfaction and
enable families to
send positive
feedback to nurses

Resource Type: Webinars
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