Parkview Health System - Improving Clinical Communication and HCAHPS Scores

Case Studies

Improving Clinical Communications and HCAHPS Scores


Parkview Health System (Parkview), a 350-bed non-profit hospital in Pueblo, Colorado, wanted to improve inefficient and inconsistent clinical communication methods. Staff carried multiple single-purpose communication devices with patchy network connections, which resulted in fragmented communications and workflows and negatively impacted both patient and staff experience.

Parkview needed a robust wireless infrastructure and effective clinical communication solution for smartphones to help ensure reliable communications without lost network connections. The organization also wanted a way to automate its barcode medication administration (BCMA) system.


To address inefficiencies, Parkview implemented a wireless wellness program and a robust mobile strategy, providing 800 iPhones to clinical staff across the enterprise with the Vocera Edge smartphone app installed. The program included upgrading the Cisco network with the Apple and Cisco Fastlane+ capability, which enables iOS devices to connect quickly to the best available wireless access points even when roaming. Fastlane+ allows the Edge smartphone app to receive prioritized network bandwidth over non-critical apps.

The Edge app makes it easy for Parkview’s nurses to securely access patient data from the MEDITECH electronic medical record (EMR) at the point of care and document directly to the patient record. Additionally, physicians can easily locate and communicate with the care team members supporting their patients.

The organization uses Vocera Edge to automate its BCMA system to ensure that the right person is receiving the right medication or service at the right time. Using the Edge app, a clinician scans the barcode on his or her ID card to log in. He or she can then access real-time patient data and upload information from the bedside into the patient record. The Edge solution automatically detects when the first dose of a medication is being administered and notifies the clinician to educate the patient and inquire about questions or concerns. From the app, the clinician can document the interaction in the EMR.


Clinicians no longer have to carry and fumble with various communication devices. Today, each clinician uses an iPhone to reliably deliver most aspects of patient care, from medication administration to clinical team member collaboration and communication.

“Leveraging mobility to allow healthcare professionals to spend less time trying to collaborate with each other and more time providing patient care improves patient safety and the healthcare experience for everyone,” said Steve Shirley, Vice President of Information Technology and Chief Information Officer at Parkview.

The Vocera Edge app improves care team and patient experience because it allows clinicians to access clinical data in context, educate and engage with patients at the bedside, capture richer data, and communicate securely with other care team members.

“Satisfied clinicians empowered with tools to help them provide safer, higher-quality and more efficient care translates to a positive patient experience,” Shirley said. “The impact Vocera Edge has had on our organization is significant.”


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