Increasing Staff Efficiencies During Covid-19 Through Communications Technology

Case Studies

In the span of a few weeks, the COVID-19 pandemic changed the entire U.S. health care system and the way hospitals and other health care providers, including those in longterm and post-acute care, provide care. In preparation for patient surges, HMH mobilized people, equipment, technology, and resources to manage the virus. We also redesigned clinical workflows, altered operational protocols, implemented new ways to communicate with patients and families, and looked for ways to support the physical, emotional, and mental well-being of health care workers on the frontlines.

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