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White Papers

Reducing the High Cost of Poor or Insufficient Clinical Communication

Inefficient communication among clinicians in U.S. hospitals is estimated to waste over $12 billion annually – wasting clinicians’ time while increasing length of stay. 1...
White Papers

Cognitive Overload, Medical Errors, and Clinical Communication Strategy

More than a quarter of a million medical errors occur in the U.S. each year and they are the third leading cause of death behind heart disease and cancer. Communication...
White Papers

KLAS Clinical Mobility Report 2018

Smartphones are becoming increasingly common, and healthcare organizations often lack a strategy on how to best leverage these powerful devices. This report, KLAS’ first...
White Papers

Human Experience at the Forefront: Elevating Resilience, Well-being, and Joy in Healthcare

The incidence of burnout, exhaustion, and flat-out frustration among healthcare staff...
White Papers

Hands Free Communication Improves Patient Care and Safety

Learn more about the value of the right clinical communication strategy by reading the presentation by LTC Francisco C. Dominicci, MS, MA, RN-BC, Chief Information...
White Papers

Humanizing Efficiency in Healthcare

Healthcare organizations have a lot on their plates, pursuing improvement in quality, safety, process efficiency, and experience improvement. This report presents survey...
White Papers

The Evolving Role Of The Healthcare Chief Experience Officer

The healthcare industry faces enormous pressure to evolve from volume to value. As reimbursement, care models and organizational cultures undergo seismic shifts,...
White Papers

Vocera Care Rounds Best Practice Guidelines – Leader Rounds

Vocera Care Experience supports organizational goals of improving quality, safety, employee engagement, and patient experience through rounding efforts. Providing...
White Papers

BYOD Strategy is the Key to Achieving the Five Rights of Clinical Communication

Mobile devices are transforming the efficiency of healthcare communication and care coordination, while also creating new challenges for many information technology (IT)...
White Papers

The Rise of the Healthcare Chief Experience Officer

Last year, Vocera’s Experience Innovation Network published the first-ever study focused on the emerging cadre of executives charged with leading healthcare experience...
White Papers

Nurses Have Stepped Up. Now It’s Time to Support Them: 2020 CNO Perspective

Around the world, we’re still sorting through the lessons to be learned from the COVID-19 crisis. Now is the time to make plans for how to manage healthcare team members...
White Papers

Take care rounding to the next level to improve patient satisfaction, outcomes and loyalty

Rounding, the process of visiting patients and families at the bedside, serves many functions within a healthcare organization and has several documented successes,...
White Papers

Best Practices Guide to Effective Care Rounding for Leaders

The right care and leader rounding strategy can proactively identify gaps and deploy improvement interventions by measuring and managing each patient’s experience during...
White Papers

The Next Role in Healthcare: Physician as Chief Experience Officer

How physician leaders drive alignment across quality/safety, experience, and process improvement.
White Papers

The Journey to the Ideal Human Experience

How healthcare organizations drive sustainable improvement in patient, family, physician, and staff experience.
White Papers

Differentiating on Human Experience

How healthcare organizations drive lasting loyalty and growth by building experiences that marry efficiency and empathy.
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