Six-Point Checklist for Defining Change
With competition heating up, OSF St. Joseph employed experience mapping to revamp its birth center experience, leading to market share growth and improved experience...
Twin Rivers Regional Medical Center physicians led an experience improvement process that resulted in sustained culture change, boosting physician engagement scores...
Stanford Children’s Health built its Office of Patient Experience to support clinically meaningful experience improvement.
Together with Vocera, The University of Chicago Medicine built an infrastructure that infuses the voice of patients, families, staff and physicians, boosting...
How physician leaders drive alignment across quality/safety, experience, and process improvement.
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