Communication breakdowns in healthcare are a top contributing factor
in medical errors and profoundly impact care team satisfaction.
Operational excellence in hospitals can be achieved through a multi-faceted
approach designed to use resources efficiently, increase revenue and reduce expenses.
Patient experience is more than customer service or “chasing” higher HCAHPS, or satisfaction ratings.
Healthcare thought leaders and high-functioning care teams aim to return people to purpose and restore joy to the practice of medicine.
Research Findings: Clinical Communication Strategy Is Key to Supporting Value-Based Care
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