Care Experience

Proactively Manage Patient Experience and Safety, Staff Engagement, and Operational Quality

Help improve the patient and staff experience, regulatory compliance, and quality of care using a single communication and workflow platform. Engage patients in a data-driven, systematic way across the continuum of care from pre-arrival through post-discharge supported by deep consultative expertise in designing, implementing, and managing patient and staff experience solutions.

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Vocera Care Rounds

Rounds – for Patient Experience and Staff Engagement

Round to help improve the patient and staff experience with this iPad-based tool designed in alignment with your workflows and goals. View sentiment trends in near-real time to identify areas in need of attention. Identify patients and staff at risk for dissatisfaction and issues that present risk of increasing a patient’s length of stay. Monitor compliance with operational requirements.

Pre-Arrival – Where the Patient Experience Begins

Send automatic notifications to patients and family members prior to hospital admittance that share critical information. Enable patients and family members to access educational materials around the clock in advance of scheduled procedures. Monitor patient engagement and comprehension to gauge preparedness and identify cancellation risk.

Vocera Pre-Arrival Communication
Vocera Good to Go® Patient Discharge Communication

Care Inform – The Patient Experience Continues

Record live instructions and teach-back sessions at the patient’s bedside and make them available for patients, family members, and caregivers to access anytime during and after the patient’s stay for a better patient experience.

Care Calls

Monitor patient and family understanding of and compliance with the care plan using best-practice checklists and call scripts. Streamline patient post-discharge calls and manage caregiver workflows to avoid redundancies in patient outreach.

Vocera Care Calls
University of Chicago Video Play

University of Chicago

Higher patient satisfaction ratings and stronger employee engagement: Chief Experience Innovation Officer Sue Murphy and her team share how they enable an exceptional care experience as they engage, empower, and recognize staff.

Patient Experience Matters

Get the facts to understand why improving patient experience needs to be a priority for your organization.

Patient Experience Matters

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Who We Are

Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.

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