Acute Care
Experience: Over 7,900 patient family surveys at adult hospital system
Based on my experience with Ease, I would recommend this hospital to others?
Strongly Agree 98%
Ease showed a level of commitment to transparency and better communication by this hospital.
Strongly Agree 98%
Would the availability of Ease influence your choice of hospital if you, or a loved one, require surgery?
Strongly Agree 93%
Did Ease updates reduce your anxiety?
Yes 99%
Rate your satisfaction with Ease updates throughout surgery
9.8 out of 10
Would you use Ease again if you had surgery in the future?
Yes 99%
- Hospital rating increase of 8%
- Communication with Nurses increase 67%
- Communication with physicians increase 7%
- Recommend hospital increase 22%
6-month HCAHPS Survey Comparison Study at Orlando Health
- 6% average increase in adult patients
- 4% average increase in pediatric patients
- Ease raised the average scores of 9 HCAHPS questions
- Hospitals with more Ease utilization saw higher HCAHPS scores
- Hospitals that sent pictures and videos received higher HCAHPS scores
Data
Surgical Patients that experienced Ease vs Surgical Patients that did not experience Ease n = 3,585 / p < 0.05
- Doctors explain in a way you understand 13% increase with Ease
- Nurses kept you informed 2.3% increase with Ease
- Staff addressed my emotional needs 6.1% increase with Ease
- Nurses explain in a way you understand 4.8% increase with Ease
- Staff worked together to care for you 4% increase with Ease
- Staff attitude towards visitors 3.3% increase with Ease
- Physicians addressed my concerns and worries 7.4% increase with Ease
- Physicians kept you informed 7.5% increase with Ease
- Likelihood to recommend this hospital 4.3% increase with Ease