Connect Loved Ones. With Ease.

Patient & Family Communication Solution

The Ease application provides hospitals the means to communicate in a convenient and secure way. Digital boards and templatized care-transition messages don’t do enough to calm anxiety. The Ease application provides an important bridge between the care team and family by sending one-way HIPAA compliant messages, photos, and videos. It integrates into workflow, reduces calls, and makes it easy for loved ones to provide feedback.

See how the Ease Messaging works

One-Way Texts,
Pictures, and Videos

Keep loved ones
informed and help
reduce anxiety
with secure,
HIPAA-compliant
messages

Two-Way Video
Conferencing

Support care
decisions with
face-to-face
communication when
patients and families
can’t be together

Real-Time
Surveying

Easily measure
patient and family
satisfaction and
enable families to
send positive
feedback to nurses

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Ease Clinician App

Updating with Ease is as simple as scanning the patients’ medical bracelet.

Scan the bracelet to send one way messages or start a two-way video conference anywhere in the hospital.

Ease Patient and Family App

Ease updates appear on the patient and family member devices and can be viewed for up to 60 seconds before disappearing.

Case Study

Improving Communication from the Operating Room

Enhancing the Family Experience

Orlando Health’s usage of the Ease application resulted in a 98% reduced anxiety rate for patients and their families in the waiting room. Surveys of patient families show improvements in patient experience, while nurses surveyed preferred the app over a phone call to families.

  • View HCAHPS score improvement from use of Ease Messaging
  • Read more about customers using the Ease Messaging

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Doctors explain in way
you understand

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Physician addresses my
concerns questions/worries

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Likelihood of
recommending hospital

HCAHPS Score Highlights

Communicate Securely

Vocera Ease is built from the ground up to support secure communication. Easily update a patient’s loved ones with HIPAA-compliant messages using unlimited multi-lingual templates, photos, videos, and two-way video conferencing. Clinicians can easily update families throughout the emergency department, surgery, ICU, and medical floors:

  • Scan a patient’s medical bracelet to enable sending of a one-way message or initiation of a two-way video conference with families located anywhere in the country.
  • Use two-way video to support care decisions and allow HIPAA-compliant, face-to-face communication when patients and families can’t be together.
  • Messages are encrypted end-to-end, and all updates are removed from the recipient’s device within 60 seconds of being viewed.
Orlando Health increased HCAHPS 6% on average for adult surgical patients who experienced Ease vs. those who did not.
Texas Children’s Hospital Perioperative Services team found that “information provided the day of surgery” increased from 87.5% to 96.7% between January to September 2016 [as reported on the Press Ganey Survey].

See How It Works

Lehigh Valley Health Network's Senior Executives on the Impact of Vocera EASE

Children's Mercy in Kansas City Using Vocera EASE to Update Parents on NBC 41 KSHB

Like Snapchat from the operating room, new app eases anxiety for patient families

Lehigh Valley Health Network's CEO & CIO On The Impact of Vocera EASE

EASE Applications is now part of Vocera

CBS News Highlights Vocera EASE in Adult Surgery

Vocera Ease news feature focused on experience of a family and their premature babies and using the Ease application to communicate.

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Patient Satisfaction Scores Improvement from Use of Ease

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    Doctors explain in way
    you understand

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    Nurses kept you informed

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    Staff addressed emotional needs

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    Nurses explain in
    way you understand

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    Physician addresses my
    concerns questions/worries

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    Staff attitude toward visitors

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    Likelihood recommending
    hospital

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    Physician kept you informed

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    Staff worked together care for you