Pre-Arrival Communication Improves Patient Experience, Workflow Efficiency, and Clinical Outcomes
Mount Sinai Health System increased case volume by 800 cases following implementation of a patient navigation program that incorporates the Care Experience Pre-Arrival solution. The health system reduced no-show rates from 40% to 15% and poor-prep rates from 15% to 4.7%. Read this whitepaper to learn more about the program and how they achieved these results.
Automatic Patient Reminders
Send automatic notifications to patients and family members prior to hospital admittance that share critical information such as preparation steps, dietary restrictions, drug interactions, checklists, logistical information, and other reminders.
Patient Access to Educational Materials
Enable patients and family members to access educational materials around the clock prior to scheduled procedures.
Engagement Monitoring and Analysis
Monitor patient engagement and comprehension to gauge preparedness and see if the patient is at risk for cancellation. Analyze cancellation rates and causes to proactively address patient obstacles and identify areas for improvement.
Vocera is more than a technology vendor. The customer success team at Vocera are true partners, supporting us every step of the way across nine sites in our experience improvement strategy.
Elizabeth Paskas, Vice President of Experience Innovation and Consumer Service at Hackensack Meridian Health
Proactively manage the human experience, patient safety, and operational quality by engaging patients in a data-driven, systematic way across the care continuum from pre-arrival through post-discharge.
Round on patients and staff with an iPad-based tool designed in alignment with your workflows and goals.
Inform and educate patients and families during and after the hospital stay.
Monitor patient and family understanding of and compliance with the care plan using best-practice checklists and call scripts.