Pre-Arrival Patient Communication

Identify patients at risk for cancellation and gauge preparedness

Patients and family members receive automatic notifications prior to admittance such as preparation steps, dietary restrictions, drug complications, checklists, logistical information, and other reminders. They can access educational materials around the clock prior to scheduled procedures. The software monitors patient engagement and comprehension to help the pre-admission team gauge preparedness. 

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Pre-Arrival Communication Sets Expectations and Improves Patient Experience, Workflow, and Clinical Outcomes

Mount Sinai Health System reduced no-show rates from 40% to 15% and poor prep rates from 15% to 4.7%, leading to a combined total increase in case volume of 800 cases following implementation of a patient navigation program. Read this whitepaper to learn more about the program and how they achieved these results.

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Pre-Arrival Communication Sets Expectations and Improves Patient Experience, Workflow Efficiency, and Clinical Outcomes
Key Features
Automatic Reminders for Patients

Automatic Reminders for Patients

Prior to a procedure or test, send just-in-time reminders to patients and family members about critical preparation steps, such as dietary restrictions, drug complications, what-to-bring checklists, parking instructions, and more, directly from your iOS application.

Ensure Patient Understanding

Assign educational videos, materials, and payment policies to the patient for review prior to the scheduled appointment to ensure there are no surprises on the day of the visit.

Ensure Patient Understanding
Monitor & Analyze

Monitor & Analyze

Monitor patient engagement and comprehension through questionnaires to gauge the patient’s preparedness, and trigger alerts to the pre-admission team if patient is at-risk for cancellation. Analyze cancellation rates and causes to proactively address patient obstacles and identify areas for improvement.

Vocera is more than a technology vendor. The customer success team at Vocera are true partners, supporting us every step of the way across nine sites in our experience improvement strategy.

Elizabeth Paskas, Vice President of Experience Innovation and Consumer Service at Meridian Hackensack Health

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Vocera Care Experience

Deliver an exceptional patient experience and help foster trusted relationships across the care continuum from pre-arrival through follow-up by enabling consistent communications and improved responsiveness.


Address patient needs in a timely manner by sending service requests in real time.

Good to Go

Improve patient’s understanding of their care plan, enhance their hospital experience, and to lessen the likelihood of readmission

Care Calls

Streamline patient follow-up calls and manage caregiver workflows to avoid redundancies in patient outreach.

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Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.

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