Care Calls

Connect with patients after their hospital stay to improve satisfaction and reduce readmissions

Streamline patient follow-up calls and manage caregiver workflows to avoid redundancies in patient outreach.

Monitor patient and family understanding of and compliance with the care plan using best-practice checklists and call scripts. Post-discharge callers using Care Calls can inform their outreach by referencing comments in the Vocera Care Experience solutions Rounds and Good to Go

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Rising to the Challenge: Preventing Readmissions to Improve Outcomes, Profitability and Quality of Care

The Centers for Medicare and Medicaid Services (CMS) determined that 1 in 5 Medicare patients are readmitted to the hospital within 30 days, resulting in approximately $12 billion spent on potentially avoidable readmissions. Learn how White Plains Hospital uses a multi-tiered strategy to drive down readmissions rates and improve patient experience.


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Rising to the Challenge: Preventing Readmissions to Improve Outcomes, Profitability and Quality of Care

Patient Experience Matters

Get the facts to understand why improving patient experience needs to be a priority for your organization.

Patient Experience Matters

Hunt Regional Medical Center Increases HCAHPS 13%

Real-Time Patient Feedback and Fast Response Improves Quality of Care and Experience

Key Features
Streamline Patient Follow-Up

Increase Efficiency and Streamline Patient Follow-Up

Improve efficiencies in workflow and eliminate redundancy in patient outreach with a unified, enterprise-wide solution for managing patient follow-up calls.

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Improve Patient Compliance with Care Plans

Monitor patient understanding and compliance with the care plan with easy access to best practice checklists, call scripts, risk stratification information and recorded patient discharge instructions.

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Improve Compliance with Care Plans
Improve Patient Experience & Outcomes

Improve Patient Experience and Outcomes

Initiate proactive interventions if needed using risk stratification information and patient satisfaction data easily accessible via the solution.

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Related Links
Vocera Care Experience

Deliver an exceptional patient experience and help foster trusted relationships across the care continuum from pre-arrival through follow-up by enabling consistent communications and improved responsiveness.

Pre-Arrival

Monitor patient engagement and comprehension to help the pre-admission team gauge patient preparedness and to avoid cancellations.

Good to Go

Improve patient’s understanding of their care plan, enhance their hospital experience, and to lessen the likelihood of readmission

Rounds

Streamline patient follow-up calls and manage caregiver workflows to avoid redundancies in patient outreach.

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