The Vocera Technical Support Portal is available to designated Vocera customers with active support contracts.
Vocera Professional Services help customers achieve workflow efficiency, improve staff productivity, and accelerate time to deployment.
Vocera University offers a hands-on, interactive educational experience through classroom training, distance learning or customized courseware.
Vocera Support is known for its responsiveness and deep technical expertise, with its team of Customer Services Specialists, Technical Support Engineers, and Technical Account Managers.
The Experience Innovation Network fosters partnerships with physician leaders, nurses, and c-suite executives across organizations to transform healthcare experience and outcomes.
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Streamline patient follow-up calls and manage caregiver workflows to avoid redundancies in patient outreach.
Monitor patient and family understanding of and compliance with the care plan using best-practice checklists and call scripts. Post-discharge callers using Care Calls can inform their outreach by referencing comments in the Vocera Care Experience solutions Rounds and Good to Go®.
The Centers for Medicare and Medicaid Services (CMS) determined that 1 in 5 Medicare patients are readmitted to the hospital within 30 days, resulting in approximately $12 billion spent on potentially avoidable readmissions. Learn how White Plains Hospital uses a multi-tiered strategy to drive down readmissions rates and improve patient experience.
Get the facts to understand why improving patient experience needs to be a priority for your organization.
Real-Time Patient Feedback and Fast Response Improves Quality of Care and Experience
Improve efficiencies in workflow and eliminate redundancy in patient outreach with a unified, enterprise-wide solution for managing patient follow-up calls.
View Vocera Care Experience Solution Brief »Monitor patient understanding and compliance with the care plan with easy access to best practice checklists, call scripts, risk stratification information and recorded patient discharge instructions.
View Vocera Care Experience Solution Brief »
Initiate proactive interventions if needed using risk stratification information and patient satisfaction data easily accessible via the solution.
View Vocera Care Experience Solution Brief »For more than 10 years, we have worked closely with Vocera to deploy communication solutions that make a difference in the way our care teams engage with each other and our patients. It's a valuable partnership.
Debby Clack, Chief Nursing Officer at Hunt Regional Medical Center
Deliver an exceptional patient experience and help foster trusted relationships across the care continuum from pre-arrival through follow-up by enabling consistent communications and improved responsiveness.
Monitor patient engagement and comprehension to help the pre-admission team gauge patient preparedness and to avoid cancellations.
Improve patient’s understanding of their care plan, enhance their hospital experience, and to lessen the likelihood of readmission
Streamline patient follow-up calls and manage caregiver workflows to avoid redundancies in patient outreach.
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.
